Collections Manager
LoanMe is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. The Manager is responsible for overseeing the daily production and performance of multiple collection teams to ensure performance and quality customer service goals are met.
EXAMPLE OF TASKS
Reviews work and monitors phone calls of team members to verify adherence to LoanMe Policies and Procedures.
Analyzes queue and process management workflow to ensure production and performance goals are met.
Ensure work standards are met and correct and deficiencies with employee performance.
Handles escalated calls from team members and will initiate outbound calls when needed.
Approves and reviews accounts within the working supervisor queue and other queues as assigned.
Effectively communicates corporate and department objectives on a regular basis.
Creates a positive working environment to achieve productivity and performance standards.
Participate in panel interviews, prepare new hire documentation, help facilitate associate orientation, and participate in corrective action process (i.e., document performance issues, recommend disciplinary actions, etc.)
Draft and administer performance improvement plans as needed.
Perform other duties as assigned.
REQUIREMENTS
Minimum 5 years collection management experience strongly preferred.
Previous unsecured or auto collection experience preferred.
Bachelor's degree or equivalent experience preferred.
High School Diploma or certificate required.
Must be able to maintain a regular 8-hour shift Monday-Friday and one 10-hour shift, in addition to 2-3 weekend days per month, and a mandatory 12-hour shift on the last day of the month.
Shifts may vary and are subject to change based on business needs. No Exceptions.Estimated Salary: $20 to $28 per hour based on qualifications.
EXAMPLE OF TASKS
Reviews work and monitors phone calls of team members to verify adherence to LoanMe Policies and Procedures.
Analyzes queue and process management workflow to ensure production and performance goals are met.
Ensure work standards are met and correct and deficiencies with employee performance.
Handles escalated calls from team members and will initiate outbound calls when needed.
Approves and reviews accounts within the working supervisor queue and other queues as assigned.
Effectively communicates corporate and department objectives on a regular basis.
Creates a positive working environment to achieve productivity and performance standards.
Participate in panel interviews, prepare new hire documentation, help facilitate associate orientation, and participate in corrective action process (i.e., document performance issues, recommend disciplinary actions, etc.)
Draft and administer performance improvement plans as needed.
Perform other duties as assigned.
REQUIREMENTS
Minimum 5 years collection management experience strongly preferred.
Previous unsecured or auto collection experience preferred.
Bachelor's degree or equivalent experience preferred.
High School Diploma or certificate required.
Must be able to maintain a regular 8-hour shift Monday-Friday and one 10-hour shift, in addition to 2-3 weekend days per month, and a mandatory 12-hour shift on the last day of the month.
Shifts may vary and are subject to change based on business needs. No Exceptions.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
