Service Technician

We're looking to hire 2-3 candidates to expand our service crew at our Northfield branch. If you meet the requirements listed below and are local to the north or northwest suburbs, please submit your resume to us for review!

JOB TITLE: Pest Management Specialist
REPORTS TO: Service Manager and Branch Manager
EDUCATION: Minimum High School diploma or GED required. College students and recent college graduates are encouraged to apply. Licensed technicians or individuals with experience in route management are preferred, however ALL applicants will be considered.
Customer service experience preferred. Route management experience preferred. No pest control experience necessary. Training provided.
MENTAL & PHYSICAL REQUIREMENTS: Visual and auditory acuity, working outdoors in all types of weather, and sharp driving skills. Applicants must have a clean MVR, be able to pass a drug-screen, ability to solve customer issues/complaints, able to perform job with minimal supervision, previous route experience preferred; drivers/messengers, etc.
Job Description:
Perform pest control duties as instructed/required at both commercial and residential locations on a daily basis with minimal supervision
HOURS OF OPERATION: Monday-Friday varied hours between 6am-6pm, Varied Saturdays (one Saturday per month off guaranteed during Spring/Summer months) 8am-3pm
COMPENSATION: Hourly pay during training period, then production commission TBD
Benefits: Medical insurance, 401k, paid vacation and sick time
o Superior communication and interpersonal skills required
o Friendly, polite customer service skills on the phone and in person
o Ability to provide solutions to customers' inquiries/complaints
o Exquisite attention to details
o Efficient time management skills
o Flexible schedule
o Ability to use handheld device and smart technology
o Critical thinking
o Problem solving
o Self-motivation and ownership of schedule and productivity
o Sharp math skills for product formulation
o Neat handwriting for daily reports
Working in professional pest management is so much more than controlling pest problems. It's also building relationships with customers and educating them about how to reduce the pest problems in their homes or businesses. You are the face of the company! You don't need any prior experience. Rose has comprehensive training programs that incorporate both classroom and on-the-job learning to ensure you have all the knowledge necessary to perform the job well. Technicians conduct inspections, correct pest control problems by applying product, baiting and monitoring, and communicate regularly with office personnel and the sales team to ensure top quality customer service. A high school diploma or G.E.D., good communication skills, a clean driving record, ability to pass a drug screening, a stable work history and a genuine desire to learn the pest control business is required. May be required to work some Saturdays.
1. Polite, friendly customer service
2. Route organization and appointment scheduling
3. Inside/outside sales
4. Integrated Pest Management practices including inspections, critical thinking to provide solutions to various pest problems, and application of pest control products
5. Daily Reports
6. Managing a route of residential and commercial customers assigned by manager
7. Ability to work cohesively with team of office staff, and sales staff to ensure work completion
8. Collecting payments from customers visited
9. Various other tasks approved by branch manager
The company promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees so long as this does not create an undue hardship on the company or affect the health and/or safety of others at work. Please see your supervisor should you have any questions about this policy or these job duties. This job description may not be all inclusive and employees are expected to perform all other duties as assigned and/or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

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