Service Desk Specialist
Service Desk Specialist Service Desk Specialist CGI Federal is looking for a Service Desk Specialist to work in our Albany, GA location.
Duties include:
o Must be capable of providing Tier I and basic Tier II support to customers with hardware, software, and application problems.
o Can work through all types Tier II issues with telephone assist.
o Capable of running an entire remote independently with demanding customers in austere locations.
o Must be cable to load cryptographic keys and perform basic troubleshooting on many types of hardware.
Position
Summary:
- Maintain end user, network infrastructure, and system equipment (hardware and software) in accordance with best practices, regional policy, and DoD guidelines so that that users may access SIPRNet resources.
- Track all work through the region's trouble ticket tracking system.
- Perform hardware and software installation, updates,configuration, troubleshooting, and problem resolution.
- Provide diagnostic assistance to identify root causes and resolve hardware and software issues.
- Provide operations and maintenance support for all IT equipment, to include network servers, PCs, printers, scanners, portable computers,switches, routers, Secure Mobile Environment Portable Electronic Devices (SMEPEDs), desktop video systems/video teleconference and projection systems, docking stations, any external peripherals (e.
g.
CDROM-R/DVD, CDROM-RW, CAC readers,etc.
), and other miscellaneous IT equipment.
- Install, relocate, connect, disconnect, upgrade and maintain computer systems hardware, software, documentation, and peripheral devices.
- Other duties as needed to support Tier I support functions.
Required Knowledge, Skills, and Abilities:
Bachelor's Degree or higher in an IT related field and a minimum of 1 year of directly related work experience in a DOD classified environment with knowledge of cryptographic hardware, be familiar with network equipment, cabling, etc.
is required.
OR High School Diploma or GED equivalent and a minimum of 5 year of directly related work experience in a DOD classified environment with knowledge of cryptographic hardware are familiar with network equipment, cabling, etc.
may be substituted in lieu of degree.
Additional Requirements:
o Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
o Possession of an ACTIVE SECRET security clearance is required to begin employmentUS Citizenship is required.
o A
or Network
Certification is required.
o Must be able to obtain Security
Certification within 60 days from start, if candidate does not currently meet this requirement.
At CGI, we're a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries.
Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members.
Come grow with us.
Learn more at www.
cgi.
com.
This is a great opportunity to join a winning team.
CGI offers a competitive compensation package with opportunities for growth and professional development.
Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Skills CompTIASecurity+Help Desk/IT ServicesTier 1Tier 2 Reference 376781.
Estimated Salary: $20 to $28 per hour based on qualifications.
Duties include:
o Must be capable of providing Tier I and basic Tier II support to customers with hardware, software, and application problems.
o Can work through all types Tier II issues with telephone assist.
o Capable of running an entire remote independently with demanding customers in austere locations.
o Must be cable to load cryptographic keys and perform basic troubleshooting on many types of hardware.
Position
Summary:
- Maintain end user, network infrastructure, and system equipment (hardware and software) in accordance with best practices, regional policy, and DoD guidelines so that that users may access SIPRNet resources.
- Track all work through the region's trouble ticket tracking system.
- Perform hardware and software installation, updates,configuration, troubleshooting, and problem resolution.
- Provide diagnostic assistance to identify root causes and resolve hardware and software issues.
- Provide operations and maintenance support for all IT equipment, to include network servers, PCs, printers, scanners, portable computers,switches, routers, Secure Mobile Environment Portable Electronic Devices (SMEPEDs), desktop video systems/video teleconference and projection systems, docking stations, any external peripherals (e.
g.
CDROM-R/DVD, CDROM-RW, CAC readers,etc.
), and other miscellaneous IT equipment.
- Install, relocate, connect, disconnect, upgrade and maintain computer systems hardware, software, documentation, and peripheral devices.
- Other duties as needed to support Tier I support functions.
Required Knowledge, Skills, and Abilities:
Bachelor's Degree or higher in an IT related field and a minimum of 1 year of directly related work experience in a DOD classified environment with knowledge of cryptographic hardware, be familiar with network equipment, cabling, etc.
is required.
OR High School Diploma or GED equivalent and a minimum of 5 year of directly related work experience in a DOD classified environment with knowledge of cryptographic hardware are familiar with network equipment, cabling, etc.
may be substituted in lieu of degree.
Additional Requirements:
o Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
o Possession of an ACTIVE SECRET security clearance is required to begin employmentUS Citizenship is required.
o A
or Network
Certification is required.
o Must be able to obtain Security
Certification within 60 days from start, if candidate does not currently meet this requirement.
At CGI, we're a team of builders.
We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries.
Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed.
We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members.
Come grow with us.
Learn more at www.
cgi.
com.
This is a great opportunity to join a winning team.
CGI offers a competitive compensation package with opportunities for growth and professional development.
Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Skills CompTIASecurity+Help Desk/IT ServicesTier 1Tier 2 Reference 376781.
Estimated Salary: $20 to $28 per hour based on qualifications.
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