Practice coordinator
Company Name:
Elliot Hospital
PRACTICE COORDINATOR
Department: MAXILLOFACIAL - ORAL SURGERY
Schedule: 8:00A-5:00P
Shift: Monday - Friday
Hours: 40
Job
Summary:
PRIMARY PURPOSE
Assists in assuring smooth day-to-day operations of individual Elliot Professional Services Offices. Provides support to the Office Manager, providers, clinical, and non-clinical staff. Works with Office Manager to support the mission and vision of the Elliot Professional Services in the delivery of the highest standards of health care to our patients and the effective use of all Elliot Professional Services resources. Under the direction of the Office Manager, supervises the activity and performance of administrative staff and is responsible for all facets of front desk operations.
DUTIES AND RESPONSIBILITIES
Under the direct supervision of the Office Manager and within established policies and procedures, the incumbent performs the following functions:
Essential Functions:
1. Develops guidelines for prioritizing work activities, evaluating effectiveness, delegates and assigns duties, and modifies activities as necessary.
2. In conjunction with the Office Manager, performs personnel performance and competency evaluations of non-clinical staff.
3. Participates in the selection process of candidates for employment in the department.
4. Coordinates the orientation and training of new administrative personnel. Maintains documentation of orientation and training activities with emphasis on proficiency and competency.
5. Responsible for training staff in relation to revised and/or newly implemented policies and procedures.
6. Provides continuous feedback to staff on performance. Initiates and/or makes recommendations for personnel actions, including but not limited to rewarding, transferring, reassigning, taking disciplinary action or termination.
7. Partnering with the Office Manager, promotes and facilitates problem solving and issue resolution with staff regarding concerns and conflicts within the office.
8. Works in conjunction with the Office Manager to prepare and adhere to department budget.
9. Creates, monitors and adjusts provider schedules to maximize physician productivity and to increase patient access.
10. Monitors staff time to ensures adequate administrative staff levels on a daily basis. Ensures processing of weekly attendance sheets for department.
11. Organizes functions for Office Manager including scheduling rooms, ordering food services, and arranging for room set-up and audio-visual equipment.
12. Maintains department inventory and completes orders from Boise/Office Max, Bulk Stores, MDS, Print Shop and Purchasing.
13. Ensures payment of department expenses, which require Office Manager s signature.
14. Distributes notices and agendas of select meetings. Records, transcribes, obtains approval and distributes minutes of these meetings.
15. Ensures complete, accurate and timely charge-capture and charge entry. Works with providers, PPS Central Business Office and the Elliot Legal/Risk Departments to assure accurate coding and billing compliance, as well as provider education in medical record documentation and coding practices. Ensures that practice staff members are maximizing the functionality of the Epic Practice Management System Modules.
16. Responds to patient concerns and resolves conflicts by communicating with staff, providers, insurers, Central Billing Office and any other departments that might help resolve the conflict.
17. Ensures both patient safety and high levels of customer service by prioritizing, identifying and resolving problems.
18. Ensures confidentiality of patient, employee, legal, budget and all other company matters including but not limited to discussion of salary or pay rate.
19. Resolves office equipment and physical plant maintenance issues according accepted policies and procedures.
20. Is able to perform all Patient Service Representative functions, as necessary.
21. Develops and implements new projects, as directed.
22. Maintains a team atmosphere by developing and maintaining team building skills.
Secondary Functions:
1. Functions as back up to non clinical office staff as needed.
2. Enhances professional growth and development through participation in educational offerings.
3. Promotes ongoing communication within the department.
4. Prepares statistical reports at the request of management.
5. Attends required meetings and participates on committees.
6. Participates in appropriate role in disasters, fire drills, fires and other emergency situations according to accepted policies and procedures.
7. Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventative maintenance to ensure continued functioning of equipment in accordance with accepted policies and procedures. Maintains work area in a clean, safe and organized manner.
8. Performs similar or related duties as assigned or directed.
KNOWLEDGE, SKILLS AND ABILITIES
Individuals must possess the knowledge, skills and abilities listed or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements, with or without the aid of mechanical devices to safely perform the essential functions of the job:
1. Physical requirements include the ability to bend the body downward and forward by bending spine at the waist; ability to bend legs at knee to come to rest on the knee or knees; ability to extend hand(s) and arm(s) in any direction; raise objects from a lower to a higher position or move objects horizontally from position to position; pick, pinch, type or otherwise work with fingers; apply pressure to an object with the fingers and palm; sustain substantial movements of wrists, hands and/or fingers.
2. Ability to express or exchange ideas by means of the spoken word.
3. Ability to receive detailed information through oral communication and to make fine discriminations in sound.
4. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
5. Ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures; exercise judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken, within the limits of standard practice.
6. Visual acuity sufficient for work which deals largely with preparing data and figures, accounting, transcription, computer terminal operation, extensive reading.
7. Ability to interact effectively with people of varied educational, socio-economic and ethnic backgrounds, skill levels and value systems.
8. Ability to proceed alone following standard practices for routine procedures; referring unusual problems to supervisor.
9. Ability to work independently with frequent interruptions and respond appropriately to unexpected situations; be objective; articulate, organized with well-developed work habits.
10. Ability to endure periods of heavy workload or stress.
11. Ability to perform a variety of tasks, often changing assignments on short notice.
12. Ability to maintain excellent interpersonal relationships.
13. Ability to gain and maintain a thorough understanding of the organizational structure of PPS.
14. Knowledge of managed care.
15. Ability to work in an environment where latex may be present.
16. If applicable, ability to advance basic computer skills as the health system adds new systems or performs upgrades to existing systems.
17. Direct caregivers and certain others, involved in working with critical patient care equipment, sterile pharmaceutical preparation or food preparation, may not wear artificial nails.
OSHA RATING: 2
WORK SCHEDULE: Generally Monday through Friday, days. Weekends and evenings as required. Must be able to work additional hours as required to respond to the demands of the position.
Qualifications:
Education: Bachelor s degree or equivalent experience preferred.
Experience: A minimum of two years in a busy, complex office environment, managing multiple priorities, with strong working knowledge of medical terminology, personal computers, office software and network systems preferred.Estimated Salary: $20 to $28 per hour based on qualifications.
Elliot Hospital
PRACTICE COORDINATOR
Department: MAXILLOFACIAL - ORAL SURGERY
Schedule: 8:00A-5:00P
Shift: Monday - Friday
Hours: 40
Job
Summary:
PRIMARY PURPOSE
Assists in assuring smooth day-to-day operations of individual Elliot Professional Services Offices. Provides support to the Office Manager, providers, clinical, and non-clinical staff. Works with Office Manager to support the mission and vision of the Elliot Professional Services in the delivery of the highest standards of health care to our patients and the effective use of all Elliot Professional Services resources. Under the direction of the Office Manager, supervises the activity and performance of administrative staff and is responsible for all facets of front desk operations.
DUTIES AND RESPONSIBILITIES
Under the direct supervision of the Office Manager and within established policies and procedures, the incumbent performs the following functions:
Essential Functions:
1. Develops guidelines for prioritizing work activities, evaluating effectiveness, delegates and assigns duties, and modifies activities as necessary.
2. In conjunction with the Office Manager, performs personnel performance and competency evaluations of non-clinical staff.
3. Participates in the selection process of candidates for employment in the department.
4. Coordinates the orientation and training of new administrative personnel. Maintains documentation of orientation and training activities with emphasis on proficiency and competency.
5. Responsible for training staff in relation to revised and/or newly implemented policies and procedures.
6. Provides continuous feedback to staff on performance. Initiates and/or makes recommendations for personnel actions, including but not limited to rewarding, transferring, reassigning, taking disciplinary action or termination.
7. Partnering with the Office Manager, promotes and facilitates problem solving and issue resolution with staff regarding concerns and conflicts within the office.
8. Works in conjunction with the Office Manager to prepare and adhere to department budget.
9. Creates, monitors and adjusts provider schedules to maximize physician productivity and to increase patient access.
10. Monitors staff time to ensures adequate administrative staff levels on a daily basis. Ensures processing of weekly attendance sheets for department.
11. Organizes functions for Office Manager including scheduling rooms, ordering food services, and arranging for room set-up and audio-visual equipment.
12. Maintains department inventory and completes orders from Boise/Office Max, Bulk Stores, MDS, Print Shop and Purchasing.
13. Ensures payment of department expenses, which require Office Manager s signature.
14. Distributes notices and agendas of select meetings. Records, transcribes, obtains approval and distributes minutes of these meetings.
15. Ensures complete, accurate and timely charge-capture and charge entry. Works with providers, PPS Central Business Office and the Elliot Legal/Risk Departments to assure accurate coding and billing compliance, as well as provider education in medical record documentation and coding practices. Ensures that practice staff members are maximizing the functionality of the Epic Practice Management System Modules.
16. Responds to patient concerns and resolves conflicts by communicating with staff, providers, insurers, Central Billing Office and any other departments that might help resolve the conflict.
17. Ensures both patient safety and high levels of customer service by prioritizing, identifying and resolving problems.
18. Ensures confidentiality of patient, employee, legal, budget and all other company matters including but not limited to discussion of salary or pay rate.
19. Resolves office equipment and physical plant maintenance issues according accepted policies and procedures.
20. Is able to perform all Patient Service Representative functions, as necessary.
21. Develops and implements new projects, as directed.
22. Maintains a team atmosphere by developing and maintaining team building skills.
Secondary Functions:
1. Functions as back up to non clinical office staff as needed.
2. Enhances professional growth and development through participation in educational offerings.
3. Promotes ongoing communication within the department.
4. Prepares statistical reports at the request of management.
5. Attends required meetings and participates on committees.
6. Participates in appropriate role in disasters, fire drills, fires and other emergency situations according to accepted policies and procedures.
7. Exercises care in the operation and use of equipment and reference materials. Performs routine cleaning and preventative maintenance to ensure continued functioning of equipment in accordance with accepted policies and procedures. Maintains work area in a clean, safe and organized manner.
8. Performs similar or related duties as assigned or directed.
KNOWLEDGE, SKILLS AND ABILITIES
Individuals must possess the knowledge, skills and abilities listed or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements, with or without the aid of mechanical devices to safely perform the essential functions of the job:
1. Physical requirements include the ability to bend the body downward and forward by bending spine at the waist; ability to bend legs at knee to come to rest on the knee or knees; ability to extend hand(s) and arm(s) in any direction; raise objects from a lower to a higher position or move objects horizontally from position to position; pick, pinch, type or otherwise work with fingers; apply pressure to an object with the fingers and palm; sustain substantial movements of wrists, hands and/or fingers.
2. Ability to express or exchange ideas by means of the spoken word.
3. Ability to receive detailed information through oral communication and to make fine discriminations in sound.
4. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
5. Ability to plan and perform diversified duties requiring an extensive knowledge of a particular field and the use of a wide range of procedures; exercise judgment in the analysis of facts and conditions regarding individual problems or transactions to determine what actions should be taken, within the limits of standard practice.
6. Visual acuity sufficient for work which deals largely with preparing data and figures, accounting, transcription, computer terminal operation, extensive reading.
7. Ability to interact effectively with people of varied educational, socio-economic and ethnic backgrounds, skill levels and value systems.
8. Ability to proceed alone following standard practices for routine procedures; referring unusual problems to supervisor.
9. Ability to work independently with frequent interruptions and respond appropriately to unexpected situations; be objective; articulate, organized with well-developed work habits.
10. Ability to endure periods of heavy workload or stress.
11. Ability to perform a variety of tasks, often changing assignments on short notice.
12. Ability to maintain excellent interpersonal relationships.
13. Ability to gain and maintain a thorough understanding of the organizational structure of PPS.
14. Knowledge of managed care.
15. Ability to work in an environment where latex may be present.
16. If applicable, ability to advance basic computer skills as the health system adds new systems or performs upgrades to existing systems.
17. Direct caregivers and certain others, involved in working with critical patient care equipment, sterile pharmaceutical preparation or food preparation, may not wear artificial nails.
OSHA RATING: 2
WORK SCHEDULE: Generally Monday through Friday, days. Weekends and evenings as required. Must be able to work additional hours as required to respond to the demands of the position.
Qualifications:
Education: Bachelor s degree or equivalent experience preferred.
Experience: A minimum of two years in a busy, complex office environment, managing multiple priorities, with strong working knowledge of medical terminology, personal computers, office software and network systems preferred.Estimated Salary: $20 to $28 per hour based on qualifications.
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