Enrollment and Retention Representative (Westchester, NY)
Company Name:
Hudson Health Plan
Enrollment and Retention Representative (Westchester, NY)
Location: Tarrytown, NY Office
%25%20Travel Required: 30-40%
Education Required: Associate s Degree or years of equivalent experience
Description
POSITION
Summary: Enrollment and Retention Representatives provide fair and impartial information to individual market customers regarding coverage options available through the Exchanges and help facilitate enrollment in Qualified Health Plans (QHPs), insurance affordability programs, Medicaid and Child Health Plus as permitted under federal and state guidance.
SPECIFIC DUTIES:
Provide in-person assistance at Hudson satellite offices or partnering sites, to those applying for health insurance coverage at the time of initial application, throughout the year for changes and or qualifying events, and at annual renewal and or open enrollment period. Explain requirements and documentation necessary to complete the application process.
Offer information on the types of health insurance programs available through the Exchange.
Provide application assistance for health insurance programs available to individuals and families through the state health benefit Marketplace and for advance premium tax credits, cost-sharing reduction subsidies and information on State sponsored programs.
Supply information in a fair and impartial manner which is culturally appropriate, and disability accessible, for those seeking assistance with the Marketplace enrollment, changes or disenrollment as required by state and federal law.
Enroll eligible individuals and families.
Ensure the timely and accurate completion of applications in compliance with state and federal regulations and eligibility and enrollment guidelines and requirements.
Undertake administrative work as assigned.
Perform all other duties as assigned.
Qualifications:
Minimum Education: Associates Degree or equivalent combination of education and related experience.
Minimum
Experience: Two years experience in health care insurance or HMO sales or customer support experience preferred.
Broad based knowledge of a variety of insurance plans (government and commercial plans)
Required Skills:
Excellent presentation and communication skills.
Must have the ability to communicate with a diverse clientele in a compassionate, fair and accurate manner.
Must be self-directed, confident and able to flex communication and presentation skills to the needs of the customers they are serving.
A high level of personal integrity and the ability to represent the company in a professional and courteous manner at all times, both internally and externally, is a must.
Fluency in Spanish highly desirable.
Certifications:
Must be a Certified Application Counselor in the states in which they will be performing services or pass State certification during the training period.
Computer Skills:
Knowledge of Word for Windows desired and basic data entry/typing skills.
Knowledge of PowerPoint helpful.
Physical Demands:
Some lifting/transporting of heavy materials (brochures, equipment, etc.).
Working Conditions:
Subjected to a flexible schedule, including occasional overtime, a minimum of two evenings per week as well as hours on two weekend days per month.
Some local travel is required. Valid driver's license and reliable transportation is required.Estimated Salary: $20 to $28 per hour based on qualifications.
Hudson Health Plan
Enrollment and Retention Representative (Westchester, NY)
Location: Tarrytown, NY Office
%25%20Travel Required: 30-40%
Education Required: Associate s Degree or years of equivalent experience
Description
POSITION
Summary: Enrollment and Retention Representatives provide fair and impartial information to individual market customers regarding coverage options available through the Exchanges and help facilitate enrollment in Qualified Health Plans (QHPs), insurance affordability programs, Medicaid and Child Health Plus as permitted under federal and state guidance.
SPECIFIC DUTIES:
Provide in-person assistance at Hudson satellite offices or partnering sites, to those applying for health insurance coverage at the time of initial application, throughout the year for changes and or qualifying events, and at annual renewal and or open enrollment period. Explain requirements and documentation necessary to complete the application process.
Offer information on the types of health insurance programs available through the Exchange.
Provide application assistance for health insurance programs available to individuals and families through the state health benefit Marketplace and for advance premium tax credits, cost-sharing reduction subsidies and information on State sponsored programs.
Supply information in a fair and impartial manner which is culturally appropriate, and disability accessible, for those seeking assistance with the Marketplace enrollment, changes or disenrollment as required by state and federal law.
Enroll eligible individuals and families.
Ensure the timely and accurate completion of applications in compliance with state and federal regulations and eligibility and enrollment guidelines and requirements.
Undertake administrative work as assigned.
Perform all other duties as assigned.
Qualifications:
Minimum Education: Associates Degree or equivalent combination of education and related experience.
Minimum
Experience: Two years experience in health care insurance or HMO sales or customer support experience preferred.
Broad based knowledge of a variety of insurance plans (government and commercial plans)
Required Skills:
Excellent presentation and communication skills.
Must have the ability to communicate with a diverse clientele in a compassionate, fair and accurate manner.
Must be self-directed, confident and able to flex communication and presentation skills to the needs of the customers they are serving.
A high level of personal integrity and the ability to represent the company in a professional and courteous manner at all times, both internally and externally, is a must.
Fluency in Spanish highly desirable.
Certifications:
Must be a Certified Application Counselor in the states in which they will be performing services or pass State certification during the training period.
Computer Skills:
Knowledge of Word for Windows desired and basic data entry/typing skills.
Knowledge of PowerPoint helpful.
Physical Demands:
Some lifting/transporting of heavy materials (brochures, equipment, etc.).
Working Conditions:
Subjected to a flexible schedule, including occasional overtime, a minimum of two evenings per week as well as hours on two weekend days per month.
Some local travel is required. Valid driver's license and reliable transportation is required.Estimated Salary: $20 to $28 per hour based on qualifications.
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