Client Trainer
Company Name:
Arca24.com
Salary period: Annual
Paylocity is searching for its next two Client Trainer superstars! Paylocity prides itself on its exceptional training of clients. Our Client Training team ensures that clients understand how to update employee information, maintain company information, key payroll, submit data, write reports and all other capabilities within our payroll and human resource Internet-based product. The Client Trainer is at the forefront of all system enhancements and is a knowledge resource for Paylocity staff and clients alike. They are responsible for coordinating and conducting a variety of training classes and individual client training sessions in a variety of settings from web-based to on-site client visits to in-house training at our facility.
The Paylocity training department is a positive team-oriented environment. All team members must possess a positive and excited outlook. Trainers are representing our company from the moment a new client comes on board and begins their training on our product. Attitude and customer service outlook are critical characteristics in a trainer!!
Performance Objectives:
Conduct on-site and remote training of Internet payroll product for new and existing clients
Guide clients through the payroll process
Conduct client training in group and individual settings
Communicate effectively and tactfully with all personalities and have strong desire to help and nurture clients who are struggling
Provide Level 3 customer service focusing on questions related to the payroll and human resource product by offering creative and effective solutions
Willing to learn new material: there is continual learning and relearning of a variety of topics in order to stay abreast of what is happening in the industry
Other duties as assigned
Must be able to work Pacific and Central time zones
Must be able to travel as required when requested
Keyword: Client Trainer, training, payroll
Required
Experience:
Training experience or aptitude
All of the training conducted by Client Trainers relates to payroll, therefore payroll experience is preferred, but not required
Experience in a service industry desirable, especially in the Payroll industry
Presentation or classroom training experience
Knowledge, Skills and Abilities:
Strong customer service orientation - the clients is ALWAYS our #1 priority!!
Strong listening and oral communication skills to be able to handle a volume of questions especially during group training settings
Articulate communication is the cornerstone of this position since trainers must be able to teach concepts to clients in a manner that they will understand and retain
Critical thinking and problem-solving skills to react professionally and quickly to clients' payroll needs and escalated issues
Presentation skills
Organizational skills
Time management skills - your day is spent conducting in-house training at our facility as well as conducting trainings over the phone
Ability to establish priorities, work independently and proceed with objectives with occasional supervision
Computer proficiency with Windows environment, MS Office applications and the Internet
Adobe Captivate knowledge a plus
Paylocity is a leading provider of payroll and human resource solutions for medium-sized companies. We have combined innovative technology with industry leading customer service to provide unparalleled web-based payroll and HR solutions. In 16 years, we have gone from a start-up business to a corporation with 12,000
clients and 900
employees. We are a six-time INC 500 winner for being One of America's Fastest Growing Privately-held Companies as well as a six-time winner for being One of Chicago's 101 Best & Brightest Companies to Work For and a two-time winner for being One of the Best Places to Work in Illinois. Paylocity is headquartered in Arlington Heights, Illinois with sales representation growing across the U.S in over 45 states! We also opened a second support center in Lake Mary, Florida.
From: PaylocityEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Paylocity is searching for its next two Client Trainer superstars! Paylocity prides itself on its exceptional training of clients. Our Client Training team ensures that clients understand how to update employee information, maintain company information, key payroll, submit data, write reports and all other capabilities within our payroll and human resource Internet-based product. The Client Trainer is at the forefront of all system enhancements and is a knowledge resource for Paylocity staff and clients alike. They are responsible for coordinating and conducting a variety of training classes and individual client training sessions in a variety of settings from web-based to on-site client visits to in-house training at our facility.
The Paylocity training department is a positive team-oriented environment. All team members must possess a positive and excited outlook. Trainers are representing our company from the moment a new client comes on board and begins their training on our product. Attitude and customer service outlook are critical characteristics in a trainer!!
Performance Objectives:
Conduct on-site and remote training of Internet payroll product for new and existing clients
Guide clients through the payroll process
Conduct client training in group and individual settings
Communicate effectively and tactfully with all personalities and have strong desire to help and nurture clients who are struggling
Provide Level 3 customer service focusing on questions related to the payroll and human resource product by offering creative and effective solutions
Willing to learn new material: there is continual learning and relearning of a variety of topics in order to stay abreast of what is happening in the industry
Other duties as assigned
Must be able to work Pacific and Central time zones
Must be able to travel as required when requested
Keyword: Client Trainer, training, payroll
Required
Experience:
Training experience or aptitude
All of the training conducted by Client Trainers relates to payroll, therefore payroll experience is preferred, but not required
Experience in a service industry desirable, especially in the Payroll industry
Presentation or classroom training experience
Knowledge, Skills and Abilities:
Strong customer service orientation - the clients is ALWAYS our #1 priority!!
Strong listening and oral communication skills to be able to handle a volume of questions especially during group training settings
Articulate communication is the cornerstone of this position since trainers must be able to teach concepts to clients in a manner that they will understand and retain
Critical thinking and problem-solving skills to react professionally and quickly to clients' payroll needs and escalated issues
Presentation skills
Organizational skills
Time management skills - your day is spent conducting in-house training at our facility as well as conducting trainings over the phone
Ability to establish priorities, work independently and proceed with objectives with occasional supervision
Computer proficiency with Windows environment, MS Office applications and the Internet
Adobe Captivate knowledge a plus
Paylocity is a leading provider of payroll and human resource solutions for medium-sized companies. We have combined innovative technology with industry leading customer service to provide unparalleled web-based payroll and HR solutions. In 16 years, we have gone from a start-up business to a corporation with 12,000
clients and 900
employees. We are a six-time INC 500 winner for being One of America's Fastest Growing Privately-held Companies as well as a six-time winner for being One of Chicago's 101 Best & Brightest Companies to Work For and a two-time winner for being One of the Best Places to Work in Illinois. Paylocity is headquartered in Arlington Heights, Illinois with sales representation growing across the U.S in over 45 states! We also opened a second support center in Lake Mary, Florida.
From: PaylocityEstimated Salary: $20 to $28 per hour based on qualifications.
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