Medical Support Assistant
Company Name:
Department Of Veterans Affairs
This position is open to John J. Pershing, VA and other Federal Employees ONLY. All external applicants would need to apply to the external announcement. Excepted Service Permanent Full Time Vacancy Identification Number (VIN) 1211753
OUR MISSION : To fulfill President Lincoln's promise - To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans.
As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to /
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are not an internal employee (i.e., VA applicant located at the facility and/or Community Based Outpatient applicant) or VA Agency Wide employee, or current Federal employee, you need to apply under the announcement LL-14-MH-1211776.
Must pass pre-employment examination Must be proficient in written and spoken English Designated and-or Random Drug Testing required Background and-or Security Investigation required Selective Service Registration is required for males born after 12/31/1959.
The Medical Support Assistant performs duties related to the receipt,intake, and indexing of health and administrative information. The Medical Support Assistant will interface with personal computer (PC) applications as well as numerous Vista applications.
The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Answering phone and taking care of the patients needs
Monitoring both inpatient and outpatient appointments for areas of responsibility
Must utilize the recall reminder clinic for future and delinquent appointments
Verifying and updating demographics and insurance information
Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
Work Schedule: Monday - Friday 0800am - 04:30pm.
Functional Statement Title/#: 000000
Basic Requirements:
U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience- Six months experience of clerical, office or other work that indicates the ability to acquire particular knowledge and skills _ /or _
Education- One year above high school _ /or _
Equivalent Experience/Education combination
Preferred
Experience: Experience working with patients from varying backgrounds. Experience scheduling appointments in a medical setting.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Grade Determinations:
_GS-3_: None beyond the basic requirements
_GS-4_: Must meet all basic requirements and in addition this Medical Support Assistant must have one year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school and able to demonstrate the following KSA's:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health careteam members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and software.
3. Ability to set up, organize, and maintain record systems.
_GS-5_ : Must meet all basic requirements and in addition this Medical Support Assistant must have one year of experience equivalent to the next lower grade level(GS-4) _or_ 4 years of education above high school and able to demonstrate the following KSA's:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitiveinformation/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting prioritiesand coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant this is available at your local Human Resource Office.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: /. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: The work is sedentary. Typically, the incumbent sits comfortably to do the work, however there may be some walking, standing, bending, carrying of light items such as papers, books or small parts. No special physical demands are required to do the work.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, r sum and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
NOTE: The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 toGS-5.The Professional Standards Board (a peer-review group) will recommend the grade and salary for new appointments. For internal selectees being promoted, the board will determine grade and HR will determine step in accordance with policy.
All applicants are encouraged to apply online.
To apply for this position , you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Thursday, October 02, 2014 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE : It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. All applicants are _ required _ to submit the following supporting document type(s):
Other (VA FORM 2850c)
Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
Cover Letter
DD-214
OF-306
Other Veterans Document
SF-15
SF-50
Transcript
VA Form 10-2850c - Application for Associated Health Occupations (Available at ) (required) .
Please use this checklist__to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify),documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1211753.
NOTE : If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating.
We will also review your application to make sure that your r sum supports the answers given in the questionnaire. If your r sum does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined. VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently .
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.Estimated Salary: $20 to $28 per hour based on qualifications.
Department Of Veterans Affairs
This position is open to John J. Pershing, VA and other Federal Employees ONLY. All external applicants would need to apply to the external announcement. Excepted Service Permanent Full Time Vacancy Identification Number (VIN) 1211753
OUR MISSION : To fulfill President Lincoln's promise - To care for him who shall have borne the battle, and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans.
As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to /
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are not an internal employee (i.e., VA applicant located at the facility and/or Community Based Outpatient applicant) or VA Agency Wide employee, or current Federal employee, you need to apply under the announcement LL-14-MH-1211776.
Must pass pre-employment examination Must be proficient in written and spoken English Designated and-or Random Drug Testing required Background and-or Security Investigation required Selective Service Registration is required for males born after 12/31/1959.
The Medical Support Assistant performs duties related to the receipt,intake, and indexing of health and administrative information. The Medical Support Assistant will interface with personal computer (PC) applications as well as numerous Vista applications.
The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Answering phone and taking care of the patients needs
Monitoring both inpatient and outpatient appointments for areas of responsibility
Must utilize the recall reminder clinic for future and delinquent appointments
Verifying and updating demographics and insurance information
Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
Work Schedule: Monday - Friday 0800am - 04:30pm.
Functional Statement Title/#: 000000
Basic Requirements:
U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience- Six months experience of clerical, office or other work that indicates the ability to acquire particular knowledge and skills _ /or _
Education- One year above high school _ /or _
Equivalent Experience/Education combination
Preferred
Experience: Experience working with patients from varying backgrounds. Experience scheduling appointments in a medical setting.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Grade Determinations:
_GS-3_: None beyond the basic requirements
_GS-4_: Must meet all basic requirements and in addition this Medical Support Assistant must have one year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school and able to demonstrate the following KSA's:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health careteam members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and software.
3. Ability to set up, organize, and maintain record systems.
_GS-5_ : Must meet all basic requirements and in addition this Medical Support Assistant must have one year of experience equivalent to the next lower grade level(GS-4) _or_ 4 years of education above high school and able to demonstrate the following KSA's:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitiveinformation/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting prioritiesand coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant this is available at your local Human Resource Office.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: /. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: The work is sedentary. Typically, the incumbent sits comfortably to do the work, however there may be some walking, standing, bending, carrying of light items such as papers, books or small parts. No special physical demands are required to do the work.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, r sum and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
NOTE: The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 toGS-5.The Professional Standards Board (a peer-review group) will recommend the grade and salary for new appointments. For internal selectees being promoted, the board will determine grade and HR will determine step in accordance with policy.
All applicants are encouraged to apply online.
To apply for this position , you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Thursday, October 02, 2014 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE : It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. All applicants are _ required _ to submit the following supporting document type(s):
Other (VA FORM 2850c)
Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
Cover Letter
DD-214
OF-306
Other Veterans Document
SF-15
SF-50
Transcript
VA Form 10-2850c - Application for Associated Health Occupations (Available at ) (required) .
Please use this checklist__to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify),documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1211753.
NOTE : If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating.
We will also review your application to make sure that your r sum supports the answers given in the questionnaire. If your r sum does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined. VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently .
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.Estimated Salary: $20 to $28 per hour based on qualifications.
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