NEN Specialist
Company Name:
Ukpeagvik I upiat Corporation
NEN Specialist
Tracking Code
NSWC-558
Job Description
UIC Technical Services (UICTS) and its Bowhead family of companies are an Alaska Native Corporation owned by Ukpeavik Inupiat Corporation (UIC) of Barrow, Alaska. UICTS/Bowhead provides innovative business solutions while delivering top quality customer support. Headquartered in Alexandria, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting.
Bowhead is looking for a NEN Specialist to provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). The NEN Specialist will beresponsiblefor applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, setting up/moving equipmentfor new users, manage and establish accounts for new employees (including paperwork (SAARs, etc.), asset management (track external hard drives, air cards, video camera, etc.), and network related issues encountered by NMCI users. This support will involve coordination with the Corporate IT Help Desk to maintain the established Trouble Ticket and Service Request process to track support using Remedy. The Specialist will also monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance, provide support for NMCI public folder management (e.g., permission and administrator roles), provide share drive management including administrative responsibilities, training content managers, and configuration management duties. Additional duties will include maintaining and developing IT related procedures required to support the organization, provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO), and provide input for the preparation of a monthly progress and status report.
Required Skills
Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
Must demonstrate the ability to multi-task and assist others by offering guidance on resolving NMCI issues through the problem reporting and escalating process.
A high level of competency in both written and oral communications skills is strongly desired.
DoD 8570 IAT Level II compliant at time of hire
NMCI Enterprise Tool (NET), Windows Active Directory
SECURITY CLEARANCE REQUIRED:Must be able toobtain a security clearance at theSecret level.
Required Experience
Bachelors Degree (preferred) and 1-3 years professional experience, or an equivalent combination of education and experience.
Candidates must follow all company Non-DOT Drug and Alcohol Testing Program Requirements.
All post-secondary education listed on a Candidate s application and resume must be verifiable, including but not limited to dates of attendance and degree/diploma awarded. Post-secondary education includes any courses taken through an accredited college or university in pursuit of a degree.
UICTS/Bowhead will check the motor vehicle records of any job applicant where driving may be required or where a rental car must be obtained for business travel purposes. The applicant's job offer may be contingent upon this driving record check. The driving record check will include review of any appropriate state records based on the employee's application and resume. If driving is required for the position and the applicant does not have a valid driver's license, or has a driving record that meets or exceeds the criteria listed under the Unacceptable Status, the applicant will not be hired.
Candidates must apply onlineto be considered.
In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC HR for assistance.
UICTS/Bowhead is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Job Location
Dahlgren, Virginia, United States
Position Type
Full-Time/Regular
Closing Date
N/AEstimated Salary: $20 to $28 per hour based on qualifications.
Ukpeagvik I upiat Corporation
NEN Specialist
Tracking Code
NSWC-558
Job Description
UIC Technical Services (UICTS) and its Bowhead family of companies are an Alaska Native Corporation owned by Ukpeavik Inupiat Corporation (UIC) of Barrow, Alaska. UICTS/Bowhead provides innovative business solutions while delivering top quality customer support. Headquartered in Alexandria, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting.
Bowhead is looking for a NEN Specialist to provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). The NEN Specialist will beresponsiblefor applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, setting up/moving equipmentfor new users, manage and establish accounts for new employees (including paperwork (SAARs, etc.), asset management (track external hard drives, air cards, video camera, etc.), and network related issues encountered by NMCI users. This support will involve coordination with the Corporate IT Help Desk to maintain the established Trouble Ticket and Service Request process to track support using Remedy. The Specialist will also monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance, provide support for NMCI public folder management (e.g., permission and administrator roles), provide share drive management including administrative responsibilities, training content managers, and configuration management duties. Additional duties will include maintaining and developing IT related procedures required to support the organization, provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO), and provide input for the preparation of a monthly progress and status report.
Required Skills
Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
Must demonstrate the ability to multi-task and assist others by offering guidance on resolving NMCI issues through the problem reporting and escalating process.
A high level of competency in both written and oral communications skills is strongly desired.
DoD 8570 IAT Level II compliant at time of hire
NMCI Enterprise Tool (NET), Windows Active Directory
SECURITY CLEARANCE REQUIRED:Must be able toobtain a security clearance at theSecret level.
Required Experience
Bachelors Degree (preferred) and 1-3 years professional experience, or an equivalent combination of education and experience.
Candidates must follow all company Non-DOT Drug and Alcohol Testing Program Requirements.
All post-secondary education listed on a Candidate s application and resume must be verifiable, including but not limited to dates of attendance and degree/diploma awarded. Post-secondary education includes any courses taken through an accredited college or university in pursuit of a degree.
UICTS/Bowhead will check the motor vehicle records of any job applicant where driving may be required or where a rental car must be obtained for business travel purposes. The applicant's job offer may be contingent upon this driving record check. The driving record check will include review of any appropriate state records based on the employee's application and resume. If driving is required for the position and the applicant does not have a valid driver's license, or has a driving record that meets or exceeds the criteria listed under the Unacceptable Status, the applicant will not be hired.
Candidates must apply onlineto be considered.
In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC HR for assistance.
UICTS/Bowhead is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Job Location
Dahlgren, Virginia, United States
Position Type
Full-Time/Regular
Closing Date
N/AEstimated Salary: $20 to $28 per hour based on qualifications.
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