Call Center Registrar

Company Name:
Milford Regional Medical Center
Call Center Registrar
Department: Registration
Schedule: Per Diem/On-call
Shift: All Shifts
Hours: on call/6:30am-7pm M-F 6:30am-3pm Sat-Sun
Weekend Requirement: As Needed on Weekends
Holiday Requirement: Occasional Holidays
Job Details:
Statement of Purpose:
Under the supervision of the Call Center Registration Supervisor, the registrar identifies the department and their first name while answering pre registration telephone calls, in a professional manner, for outpatient and surgical day scheduled appointments, ENDO and Rehab pre registrations, as well as walk-in LAB and X-Ray pre registrations.The registrar is responsible for identifying the correct patient, verifying patient demographic, insurance (eligibility), and physician information, to insure accuracy each and every time.The registrar works closely with the many ancillary department secretaries and physician offices, to check on appointments/visits for the patient and/or to resolve account issues prior to actually pre registering the account, or shortly thereafter.This reflects the overall summary of the job description.The registrar performs other duties as the need arises or as policies change.More specific duties are listed in this document and in the attached addendum.
: High School Graduate
2.Certification / License:None needed
3.Experience:Hospital/Physician Office Registration work helpful-Call Center experience helpful-Secretarial or Clerical Experience helpful-Data entry experience helpful

Looking to interview candidates with excellent customer service and computer skills for a very busy hospital call center.
Must be dependable and flexible and able to work 8 hour shifts, sitting at a desk, wearing a headset.
Must be able to work in an open floor plan.
The applicant must be available to work with only an hour or so notice to cover for any unscheduled absence.
Requisition #7577

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