Sales Program Manager - Managed Care Products - Growing Health Care Co!
Company Name:
Fallon Health
About Fallon Health:
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation's top health plans, and is the only health plan in Massachusetts to have been awarded Excellent Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit .
Position Overview:
Responsible for managing the creation, collection, analysis, and reporting of sales data in an on-going effort to increase overall sales productivity. Maintains relationships with IT and functions as the liaison for all enhancement/change/and defect processes. Manage the creation of both standardized and custom reports, conduct quantitative product and sales analysis; provide support for internal promotions, and assess future data needs and data integrity. Project manages technology initiatives for the Sales team.
Manage the collection, analysis, evaluation and reporting of data to increase sales productivity.
Manage the generation ad hoc reporting for sales and marketing.
Provide customized reporting and recommendations in support of ongoing business decisions or initiatives.
Perform data mining as needed in support of Sales operations.
Ensure current and future data and software requirements are met to provide accurate decision support to the business.
Serves as point of contact for sales tools internal helpdesk for the Sales team.
Support strategic Sales initiatives with requirements gathering functionality research, planning, implementation as required.
Gather and document complex functional specifications for new systems.
Manage sales system technology issues by supporting the design, testing and implementation of new systems or system enhancements.
Suggest, test and implement possible solutions for reported issues. Perform root cause analysis
Serve as primary contact for software vendors
Review processes and make recommendations for efficiencies.
Perform process documentation and assist with process improvements or re-engineering.
Determine root cause for sales operational issues, collaboratively develop solution, and ensure resolution implemented and communicated appropriately
Lead cross functional teams to develop and execute technology solutions that will have sustained improvement to both member and client service with FCHP
Oversee information flow and operational processes within FCHP and to external vendor making recommendations and for process improvements
Participate in identification and creation of new resources for strategic partners,including reporting, on-line tools, etc.
Education: Bachelor's degree required
Certification: Lean six sigma/PMP preferred
Experience:
5-7 years'experience in an operations environment
Proficient with MS Office Suite, Word, Excel, Access, Power Point.
Experience in report development and Crystal reporting.
Strong ability to create SQL queries
Experience in data integrity analysis
Excellent interpersonal, verbal and written skills- ability to facilitate meetings and requirements/reengineering sessions
Working knowledge of the healthcare industry
Strong knowledge of project management and software development life cycles
Date: 2014-09-09
Country: US
State: MA
City: Worcester
Category: SalesEstimated Salary: $20 to $28 per hour based on qualifications.
Fallon Health
About Fallon Health:
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation's top health plans, and is the only health plan in Massachusetts to have been awarded Excellent Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit .
Position Overview:
Responsible for managing the creation, collection, analysis, and reporting of sales data in an on-going effort to increase overall sales productivity. Maintains relationships with IT and functions as the liaison for all enhancement/change/and defect processes. Manage the creation of both standardized and custom reports, conduct quantitative product and sales analysis; provide support for internal promotions, and assess future data needs and data integrity. Project manages technology initiatives for the Sales team.
Manage the collection, analysis, evaluation and reporting of data to increase sales productivity.
Manage the generation ad hoc reporting for sales and marketing.
Provide customized reporting and recommendations in support of ongoing business decisions or initiatives.
Perform data mining as needed in support of Sales operations.
Ensure current and future data and software requirements are met to provide accurate decision support to the business.
Serves as point of contact for sales tools internal helpdesk for the Sales team.
Support strategic Sales initiatives with requirements gathering functionality research, planning, implementation as required.
Gather and document complex functional specifications for new systems.
Manage sales system technology issues by supporting the design, testing and implementation of new systems or system enhancements.
Suggest, test and implement possible solutions for reported issues. Perform root cause analysis
Serve as primary contact for software vendors
Review processes and make recommendations for efficiencies.
Perform process documentation and assist with process improvements or re-engineering.
Determine root cause for sales operational issues, collaboratively develop solution, and ensure resolution implemented and communicated appropriately
Lead cross functional teams to develop and execute technology solutions that will have sustained improvement to both member and client service with FCHP
Oversee information flow and operational processes within FCHP and to external vendor making recommendations and for process improvements
Participate in identification and creation of new resources for strategic partners,including reporting, on-line tools, etc.
Education: Bachelor's degree required
Certification: Lean six sigma/PMP preferred
Experience:
5-7 years'experience in an operations environment
Proficient with MS Office Suite, Word, Excel, Access, Power Point.
Experience in report development and Crystal reporting.
Strong ability to create SQL queries
Experience in data integrity analysis
Excellent interpersonal, verbal and written skills- ability to facilitate meetings and requirements/reengineering sessions
Working knowledge of the healthcare industry
Strong knowledge of project management and software development life cycles
Date: 2014-09-09
Country: US
State: MA
City: Worcester
Category: SalesEstimated Salary: $20 to $28 per hour based on qualifications.
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