Facilities Director - Henderson, NV
Company Name:
FirstService Residential
Assure that the day-to-day operations of the on-site facilities are run smoothly by assisting the Community Manager and other facilities staff in overseeing the maintenance of the facility and common areas, parks and streetscape, performing on-site administration and customer service. This position supports the Community Manager to meet goals and objectives as well as ensuring effective and efficient day-to-day operations of the community vision via the maintenance of the common grounds and facility; provide recreational administrative support and customer service assistance; uphold the aesthetics of the community as directed by the Board; and ensure that the highest level of service is being provided to the community.
## POSITION RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
Perform daily inspections of facility documenting and preparing a punch list and/or work orders accordingly
Monitor and report violations of guidelines to Community Manager
Provide input regarding maintenance, repairs, purchases or policies that may benefit community fiscally, decrease liability, or enhance resident satisfaction
Perform all facility related administrative duties assigned by Community Manager
Assist Community Manager with monitoring facility usage, be familiar with reservation calendars, and complete facility pre & post inspections as needed
Perform regular inspections of all parks and common areas, document and prepare work orders accordingly
Present invoices and proposals to Community Manager in a timely manner
Assist with the coordination of all events/activities, including facility set-up and breakdown duties, when necessary
Assist with the coordination of and attend designated Association meetings or functions as requested
Maintain an inventory and depository for all lost and found items (i.e., bikes)
Update and organize all project files and maintenance manuals
Participate in all FirstService Residential operations related trainings and meetings as requested
Perform any other duties as assigned by the Community Manager
## KNOWLEDGE, SKILLS, & ABILITY
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent customer service skills are necessary as this position has face to face interactions with clients' resident, vendors and the general public
Ability to walk extensive slope and/or flat association areas and visually inspect landscape and building areas to ensure proper maintenance
Ability to independently answer and place telephone calls. Must be able to hear in order to receive telephone calls and voice mail messages
Excellent communication skills, both verbal and written, with the ability to develop thorough and concise written communications
Outstanding administrative and organizational skills, with the ability to perform multiple tasks at the same time
Must be proficient with Microsoft Office. Must be able to work on a computer and input information into databases and spreadsheets and prepare correspondence
Must be able to handle pressure and deadlines as they relate to the job
Must be flexible, calm and able to handle difficult clients and/or personalities with strength and professionalism
Must be able to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
Must be able to lift 25 lbs
Must be able to sit for extended periods of time
Must have finger dexterity for typing/using a keyboard
Must be mobile enough to move around office in order to make copies, send mail and faxes
Must be mobile enough to move around during facility programs
Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time
## MINIMUM EXPERIENCE
EDUCATION and/or EXPERIENCE
High School diploma or equivalent preferred
Previous work experience in a customer service or facility environment
## ADDITIONAL DETAILS
CERTIFICATES, LICENSES, REGISTRATIONS Valid NV Drivers License and State mandated insurance are required as driving is an essential function of this position
Department: Community & Lifestyle 3
Job Type: Full Time
Hours: Minimum hours per week
FLSA Status: Exempt
Job Location: OnsiteEstimated Salary: $20 to $28 per hour based on qualifications.
FirstService Residential
Assure that the day-to-day operations of the on-site facilities are run smoothly by assisting the Community Manager and other facilities staff in overseeing the maintenance of the facility and common areas, parks and streetscape, performing on-site administration and customer service. This position supports the Community Manager to meet goals and objectives as well as ensuring effective and efficient day-to-day operations of the community vision via the maintenance of the common grounds and facility; provide recreational administrative support and customer service assistance; uphold the aesthetics of the community as directed by the Board; and ensure that the highest level of service is being provided to the community.
## POSITION RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
Perform daily inspections of facility documenting and preparing a punch list and/or work orders accordingly
Monitor and report violations of guidelines to Community Manager
Provide input regarding maintenance, repairs, purchases or policies that may benefit community fiscally, decrease liability, or enhance resident satisfaction
Perform all facility related administrative duties assigned by Community Manager
Assist Community Manager with monitoring facility usage, be familiar with reservation calendars, and complete facility pre & post inspections as needed
Perform regular inspections of all parks and common areas, document and prepare work orders accordingly
Present invoices and proposals to Community Manager in a timely manner
Assist with the coordination of all events/activities, including facility set-up and breakdown duties, when necessary
Assist with the coordination of and attend designated Association meetings or functions as requested
Maintain an inventory and depository for all lost and found items (i.e., bikes)
Update and organize all project files and maintenance manuals
Participate in all FirstService Residential operations related trainings and meetings as requested
Perform any other duties as assigned by the Community Manager
## KNOWLEDGE, SKILLS, & ABILITY
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent customer service skills are necessary as this position has face to face interactions with clients' resident, vendors and the general public
Ability to walk extensive slope and/or flat association areas and visually inspect landscape and building areas to ensure proper maintenance
Ability to independently answer and place telephone calls. Must be able to hear in order to receive telephone calls and voice mail messages
Excellent communication skills, both verbal and written, with the ability to develop thorough and concise written communications
Outstanding administrative and organizational skills, with the ability to perform multiple tasks at the same time
Must be proficient with Microsoft Office. Must be able to work on a computer and input information into databases and spreadsheets and prepare correspondence
Must be able to handle pressure and deadlines as they relate to the job
Must be flexible, calm and able to handle difficult clients and/or personalities with strength and professionalism
Must be able to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
Must be able to lift 25 lbs
Must be able to sit for extended periods of time
Must have finger dexterity for typing/using a keyboard
Must be mobile enough to move around office in order to make copies, send mail and faxes
Must be mobile enough to move around during facility programs
Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time
## MINIMUM EXPERIENCE
EDUCATION and/or EXPERIENCE
High School diploma or equivalent preferred
Previous work experience in a customer service or facility environment
## ADDITIONAL DETAILS
CERTIFICATES, LICENSES, REGISTRATIONS Valid NV Drivers License and State mandated insurance are required as driving is an essential function of this position
Department: Community & Lifestyle 3
Job Type: Full Time
Hours: Minimum hours per week
FLSA Status: Exempt
Job Location: OnsiteEstimated Salary: $20 to $28 per hour based on qualifications.
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