Customer Service Representative
Company Name:
Frontline Source Group
Frontline Source Group - temporary staffing and direct hire firm - is looking for Customer Service Representative for our North Houston, TX client for a Contract to possible hire opportunity.
Purpose of Position:
The Customer Service Rep is responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services. The CSR is to provide a superior service clients customers to ensure mutual satisfaction.
Responsibilities:
Manage customer accounts in designated territory
Answer all inquiries from customer, Sales Reps and Sales Managers in a timely manner
Answer all incoming calls/ check messages and return all voicemail calls promptly
Enter and Acknowledge all orders and quotes with accurate delivery times.
Update customer or agent regarding all delays or changes in lead times.
Process orders, forms, applications, and requests
Review all quotes, orders, dispatches and invoices for accuracy
Review Backlog daily for any possible dispatching and updated invoicing
Enter daily numbers into master log
Aid the Accounting Department in resolving any disputed or unapproved charges
Provide accurate stock levels and lead times for customer inquiries.
Work with freight forwarder in getting dispatches out on time
Record keeping
Log, research and investigate customer complaints
Strive to improve departmental processes, profits and service to customers, while helping to reduce costs.
Fill in information to assist Sales Managers in determining prices.
Maintain a clean and safe work environment
Communicate and coordinate with internal departments
Experience
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
4
years of experience in a similar Customer Service role
Previous experience working between warehouse, freight, sales and end customer would be ideal
Strong Excel skills
Strong ERP knowledge
Experience with Microsoft Dynamics Navision would be ideal
Skills/Qualifications
Interpersonal skills, communication skills (verbal and written), listening skills, problem analysis and problem solving, Data Entry Skills, Analyzing information, Time management, Organize and prioritize complex projects, Experienced in Microsoft Outlook and Excel, attention to detail and accuracy, customer service orientation, adaptability, ability to take initiative, stress tolerance
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group(TM) is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States.
Estimated Salary: $20 to $28 per hour based on qualifications.
Frontline Source Group
Frontline Source Group - temporary staffing and direct hire firm - is looking for Customer Service Representative for our North Houston, TX client for a Contract to possible hire opportunity.
Purpose of Position:
The Customer Service Rep is responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services. The CSR is to provide a superior service clients customers to ensure mutual satisfaction.
Responsibilities:
Manage customer accounts in designated territory
Answer all inquiries from customer, Sales Reps and Sales Managers in a timely manner
Answer all incoming calls/ check messages and return all voicemail calls promptly
Enter and Acknowledge all orders and quotes with accurate delivery times.
Update customer or agent regarding all delays or changes in lead times.
Process orders, forms, applications, and requests
Review all quotes, orders, dispatches and invoices for accuracy
Review Backlog daily for any possible dispatching and updated invoicing
Enter daily numbers into master log
Aid the Accounting Department in resolving any disputed or unapproved charges
Provide accurate stock levels and lead times for customer inquiries.
Work with freight forwarder in getting dispatches out on time
Record keeping
Log, research and investigate customer complaints
Strive to improve departmental processes, profits and service to customers, while helping to reduce costs.
Fill in information to assist Sales Managers in determining prices.
Maintain a clean and safe work environment
Communicate and coordinate with internal departments
Experience
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
4
years of experience in a similar Customer Service role
Previous experience working between warehouse, freight, sales and end customer would be ideal
Strong Excel skills
Strong ERP knowledge
Experience with Microsoft Dynamics Navision would be ideal
Skills/Qualifications
Interpersonal skills, communication skills (verbal and written), listening skills, problem analysis and problem solving, Data Entry Skills, Analyzing information, Time management, Organize and prioritize complex projects, Experienced in Microsoft Outlook and Excel, attention to detail and accuracy, customer service orientation, adaptability, ability to take initiative, stress tolerance
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group(TM) is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States.
Estimated Salary: $20 to $28 per hour based on qualifications.
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