Implementation Specialist II
Company Name:
ADP
## Job
Responsibilities:(Description)
At ADP we are driven by your success . We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Implementation at ADP . It's what makes a difference to our clients - over half a million worldwide and counting. With us, you combine your analytical and project management skills with your ability to simplify complex information - you help clients develop the skills and confidence to use our business management solutions with ease. You provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.Duties and
Responsibilities:
Consistently executes implementation process and methodology.
Conducts needs analysis to determine appropriate workforce management solution requirements for new or existing clients.
Coordinates client training to ensure that clients are scheduled to attend all appropriate training classes
Collaborates with Data Service Center.
Customizes and installs ADP Workforce Management Solutions.
Oversees accurate, timely and successful installation and conversion of ADP product solutions through entire implementation cycle.
Validates and tests solutions. Ensures accuracy of client set up variables (ADP Solutions and Mainframe).
Assesses the appropriate method and identifies resources for the conversion of client data to ADP systems and software.
Tests the product or oversees the testing process. Consults on the installation of client site software and equipment and coordinates technical support to resolve issues.
Provides client support.
Seeks client feedback on the products and service to ensure a quality implementation experience for the client.
Provides feedback/Ensures transition and provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
Ensures the successful hand-off to other ADP departments following the implementation.
Participates in project planning and project coordination.
Participates in project planning and/or facilitates efforts and ensures that assigned orders are accurately maintained and client interactions are documented in accordance with the Backlog Policy.
Ensures products are configured and/or adapted to meet each client's needs.
Provides functional design guidance including accommodation of client rules, plans or procedures.
Participates in project plan schedule development, monitoring and reporting.
Levels I and II perform project management duties for implementations not assigned to Project Managers.
Assists with backlog management and effectively manages assigned business through internal systems.
Assists with communication and escalates any adjusted client time frames.
Ensures timely internal communication to Sales, Implementation Management and Implementation team members and external communication to clients, client implementation team or other 3rd parties in a consistently and timely, communicates project progress or project plan modification to Project Manager.
Liaises with other ADP departments for sales opportunities or problem resolution. Participates in task forces and stretch assignments and supports field pilots and product roll outs.
## Experience, Skills, Academic
Qualifications:Minimum Requirements:
High School Deploma
1-2 years business to business client service interface (OR equivalent education and experience and basic project management skills)
Strong service orientation
Positive response to changes in work environment or tasks
Practices and promotes open communication
Values individual talents of team members
Views situations from multiple perspectives
Uses time and resources efficiently
Maintains focus and overcomes obstacles to complete work
Competent in Microsoft Office Applications
Demonstrated conflict resolution skills
Excellent analysis skills
Results orientation/exceeding client expectations
Organizational skills
Time Management
Resourcefulness
Experience using IBM compatible PCs with resultant working knowledge of various operating systems
Must have excellent communication skills (persuasion, motivation)
Strong building relationships and networking skills
Higher levels may involve travel to client locations
Preferred
Qualifications:
Bachelor's Degree
FCP, CPP and/or PHR preferred
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the Most Admired Companies by FORTUNE Magazine, and recognized by Forbes as one of The World's Most Innovative Companies, ADP has over a half-million clients around the globe and 60
years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.
Requisition #: 79778
Job Title: Implementation Specialist II
Country: United States
State: New Jersey
City: Monroe Township
Employment Status: Full Time
Job Category: Implementation
Area of Interest: Product Implementation
Locations: United States, Monroe, NJ/United States, Charlotte, NC/United States, Richmond, VA/United States, Owings Mills, MD/United States, Fort Washington, PAEstimated Salary: $20 to $28 per hour based on qualifications.
ADP
## Job
Responsibilities:(Description)
At ADP we are driven by your success . We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Implementation at ADP . It's what makes a difference to our clients - over half a million worldwide and counting. With us, you combine your analytical and project management skills with your ability to simplify complex information - you help clients develop the skills and confidence to use our business management solutions with ease. You provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.Duties and
Responsibilities:
Consistently executes implementation process and methodology.
Conducts needs analysis to determine appropriate workforce management solution requirements for new or existing clients.
Coordinates client training to ensure that clients are scheduled to attend all appropriate training classes
Collaborates with Data Service Center.
Customizes and installs ADP Workforce Management Solutions.
Oversees accurate, timely and successful installation and conversion of ADP product solutions through entire implementation cycle.
Validates and tests solutions. Ensures accuracy of client set up variables (ADP Solutions and Mainframe).
Assesses the appropriate method and identifies resources for the conversion of client data to ADP systems and software.
Tests the product or oversees the testing process. Consults on the installation of client site software and equipment and coordinates technical support to resolve issues.
Provides client support.
Seeks client feedback on the products and service to ensure a quality implementation experience for the client.
Provides feedback/Ensures transition and provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
Ensures the successful hand-off to other ADP departments following the implementation.
Participates in project planning and project coordination.
Participates in project planning and/or facilitates efforts and ensures that assigned orders are accurately maintained and client interactions are documented in accordance with the Backlog Policy.
Ensures products are configured and/or adapted to meet each client's needs.
Provides functional design guidance including accommodation of client rules, plans or procedures.
Participates in project plan schedule development, monitoring and reporting.
Levels I and II perform project management duties for implementations not assigned to Project Managers.
Assists with backlog management and effectively manages assigned business through internal systems.
Assists with communication and escalates any adjusted client time frames.
Ensures timely internal communication to Sales, Implementation Management and Implementation team members and external communication to clients, client implementation team or other 3rd parties in a consistently and timely, communicates project progress or project plan modification to Project Manager.
Liaises with other ADP departments for sales opportunities or problem resolution. Participates in task forces and stretch assignments and supports field pilots and product roll outs.
## Experience, Skills, Academic
Qualifications:Minimum Requirements:
High School Deploma
1-2 years business to business client service interface (OR equivalent education and experience and basic project management skills)
Strong service orientation
Positive response to changes in work environment or tasks
Practices and promotes open communication
Values individual talents of team members
Views situations from multiple perspectives
Uses time and resources efficiently
Maintains focus and overcomes obstacles to complete work
Competent in Microsoft Office Applications
Demonstrated conflict resolution skills
Excellent analysis skills
Results orientation/exceeding client expectations
Organizational skills
Time Management
Resourcefulness
Experience using IBM compatible PCs with resultant working knowledge of various operating systems
Must have excellent communication skills (persuasion, motivation)
Strong building relationships and networking skills
Higher levels may involve travel to client locations
Preferred
Qualifications:
Bachelor's Degree
FCP, CPP and/or PHR preferred
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the Most Admired Companies by FORTUNE Magazine, and recognized by Forbes as one of The World's Most Innovative Companies, ADP has over a half-million clients around the globe and 60
years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.
Requisition #: 79778
Job Title: Implementation Specialist II
Country: United States
State: New Jersey
City: Monroe Township
Employment Status: Full Time
Job Category: Implementation
Area of Interest: Product Implementation
Locations: United States, Monroe, NJ/United States, Charlotte, NC/United States, Richmond, VA/United States, Owings Mills, MD/United States, Fort Washington, PAEstimated Salary: $20 to $28 per hour based on qualifications.
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