Field Resource Coordinator
Company Name:
DISH
Position Type:
Full-time
Description
DISH supports more than 150 DISH In-Home Services offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.
Requirements
A successful Field Resource Coordinator will:
Effectively communicate both written and verbally with all levels of the organization
Have a customer service attitude; driven to provide Best in Class customer satisfaction results
Appropriately organize, prioritize and monitor tasks for effective and efficient work delivery
Adjust to changing responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
Learn and master DISH web based routing software
Education and Experience
Four year degree or related experience strongly preferred; or equivalent combination of education and experience.
Benefits:
Medical, Health Savings Account, dental and vision insurance
Flexible spending options and Employee Assistance Plan
401(k) and Employee Stock Purchase Plan
Tuition reimbursement
Employee Referral Program
FREE DISH Network Satellite TV System and Programming
Opportunity for a level of responsibility that could take years to reach in other companies
We are a Drug Free Workplace
Dish Network is an Equal Opportunity Employer
Responsibilities
The Field Resource Coordinator distributes service appointments to technician resources throughout the country. Other responsibilities as follows:
Communicate in real time, with installers/technicians, any changes to the routing plan as needed.
Prioritize and route same day customer appointments to technicians.
Track and communicate service appointment progress with field operations.
Allocate and route jobs in queue to various external subcontractors.
Answer incoming customer calls that and transfer appropriately.
Multi-tasking skills required. Different tasks are done throughout the day that requires attention and accuracy.
Company Description:
Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.Estimated Salary: $20 to $28 per hour based on qualifications.
DISH
Position Type:
Full-time
Description
DISH supports more than 150 DISH In-Home Services offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.
Requirements
A successful Field Resource Coordinator will:
Effectively communicate both written and verbally with all levels of the organization
Have a customer service attitude; driven to provide Best in Class customer satisfaction results
Appropriately organize, prioritize and monitor tasks for effective and efficient work delivery
Adjust to changing responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
Learn and master DISH web based routing software
Education and Experience
Four year degree or related experience strongly preferred; or equivalent combination of education and experience.
Benefits:
Medical, Health Savings Account, dental and vision insurance
Flexible spending options and Employee Assistance Plan
401(k) and Employee Stock Purchase Plan
Tuition reimbursement
Employee Referral Program
FREE DISH Network Satellite TV System and Programming
Opportunity for a level of responsibility that could take years to reach in other companies
We are a Drug Free Workplace
Dish Network is an Equal Opportunity Employer
Responsibilities
The Field Resource Coordinator distributes service appointments to technician resources throughout the country. Other responsibilities as follows:
Communicate in real time, with installers/technicians, any changes to the routing plan as needed.
Prioritize and route same day customer appointments to technicians.
Track and communicate service appointment progress with field operations.
Allocate and route jobs in queue to various external subcontractors.
Answer incoming customer calls that and transfer appropriately.
Multi-tasking skills required. Different tasks are done throughout the day that requires attention and accuracy.
Company Description:
Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.Estimated Salary: $20 to $28 per hour based on qualifications.
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