Tech Support Analyst II 5980 CTH or FT
Company Name:
IMS - International Management Systems
Our retail client, located in the Inland Empire is looking for a Full Time OR Contract-to-Hire Tech Support Analyst II.
JOB
Summary:
Provide Technical Support for Corporate Datacenter Hardware and Software Systems.
FUNDAMENTAL JOB TASKS:
Perform installation of server operating systems, software, and hardware.
Plan and apply appropriate software patches and upgrades.
Document system operations and recovery procedures.
Responds to, resolves and follows up on reported issues through the trouble ticketing system.
Manage and apply necessary system security access.
Analyze performance indicators to ensure that systems are operating efficiently.
Make changes to system software and hardware so that performance meets company objectives.
Work closely with IT Operations and Applications in disaster recovery of all systems hardware and software.
Ability to articulate ideas to both technical and non-technical audiences.
Fulfill administrative and technical reporting and documentation requirements.
Superior analytical, evaluative, and problem-solving abilities.
Perform other duties as required.
EDUCATION /
Experience:
High School Diploma or equivalent required.
Bachelors degree in Information Technology preferred.
6
years of experience designing, implementing and supporting all versions of Windows environments.
Excellent written and verbal communication skills.
Advanced knowledge of Microsoft Windows Server and associated products.
Extensive experience with Active Directory and Group Policy design.
Extensive knowledge of VMware vSphere or Microsoft Hyper-V installation and support.
Basic knowledge of LAN/WAN/SAN Networking.
Extensive Experience with DNS, DHCP.
Security principles and implementing security policies for AD and Exchange.
Extensive Experience with SAN technologies, including SCSI, Fibre Channel, HBAs, storage zoning, volume management, replication, and storage consolidation experience with Microsoft applications.
Exchange 2010 support and Outlook clients and mobile devices. Mail flow troubleshooting and archiving.
Experience with VPN, Anti-Virus, and Disaster Recovery & Business Resumption programs.
REQUIRED LICENSES AND/OR CERTIFICATION:
Microsoft and VMware Certifications are helpful.
If qualified and interested in this position, please submit current resume and salary requirements to JO#5980. Those authorized to work in the US without sponsorship will be considered. Client is not able to sponsor at this time.Estimated Salary: $20 to $28 per hour based on qualifications.
IMS - International Management Systems
Our retail client, located in the Inland Empire is looking for a Full Time OR Contract-to-Hire Tech Support Analyst II.
JOB
Summary:
Provide Technical Support for Corporate Datacenter Hardware and Software Systems.
FUNDAMENTAL JOB TASKS:
Perform installation of server operating systems, software, and hardware.
Plan and apply appropriate software patches and upgrades.
Document system operations and recovery procedures.
Responds to, resolves and follows up on reported issues through the trouble ticketing system.
Manage and apply necessary system security access.
Analyze performance indicators to ensure that systems are operating efficiently.
Make changes to system software and hardware so that performance meets company objectives.
Work closely with IT Operations and Applications in disaster recovery of all systems hardware and software.
Ability to articulate ideas to both technical and non-technical audiences.
Fulfill administrative and technical reporting and documentation requirements.
Superior analytical, evaluative, and problem-solving abilities.
Perform other duties as required.
EDUCATION /
Experience:
High School Diploma or equivalent required.
Bachelors degree in Information Technology preferred.
6
years of experience designing, implementing and supporting all versions of Windows environments.
Excellent written and verbal communication skills.
Advanced knowledge of Microsoft Windows Server and associated products.
Extensive experience with Active Directory and Group Policy design.
Extensive knowledge of VMware vSphere or Microsoft Hyper-V installation and support.
Basic knowledge of LAN/WAN/SAN Networking.
Extensive Experience with DNS, DHCP.
Security principles and implementing security policies for AD and Exchange.
Extensive Experience with SAN technologies, including SCSI, Fibre Channel, HBAs, storage zoning, volume management, replication, and storage consolidation experience with Microsoft applications.
Exchange 2010 support and Outlook clients and mobile devices. Mail flow troubleshooting and archiving.
Experience with VPN, Anti-Virus, and Disaster Recovery & Business Resumption programs.
REQUIRED LICENSES AND/OR CERTIFICATION:
Microsoft and VMware Certifications are helpful.
If qualified and interested in this position, please submit current resume and salary requirements to JO#5980. Those authorized to work in the US without sponsorship will be considered. Client is not able to sponsor at this time.Estimated Salary: $20 to $28 per hour based on qualifications.
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