Watch Commander 68K w/ Benefits & 401K

Company Name:
Security Industry Specialists, Inc. (SIS)
Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and through an uncompromising commitment to hiring, retaining and rewarding the best talent available.
General Statement of Job
The Watch Commander directly oversees Field Supervisors and also manages a Global Security Operations Center as well as responsible for uniformed Specialists during assigned shift. The individual should understand the fundamentals of security management and possess the project management skills in order to initiate and track security related projects, business continuity, customer service, and effective communications. A sound understanding of HR and personnel related subjects are necessary. The Watch Commander reports to the Security Operations Manager.
Specific Duties and Responsibilities
Essential Job Functions
Develop an excellent working relationship with client, understanding the client's expectations and using this knowledge to develop the entire security program in a structured goal-orientated process
Directly oversee Field Supervisors and a Global Security Operations Center, becoming the escalation point for issues that are not solved at a local level
Demonstrate the professionalism and capability to represent the Site Manager at high-level meetings and to undertake initiatives on his/her behalf
Ensure the accurate and timely recommendations of business and security related risks or actions required to the organization with solid focus on detail
Provide excellent customer service throughout the workforce by reducing overtime costs and managing guard requests that continuously meets the needs of the client
Oversee individual performance throughout your allotted span of control to ensure highest levels of competency by developing and enforcing current guidelines for proven performance within the workforce
Understand the client's Emergency Response, Business Continuity, and Disaster Recovery programs
Assist with the development or revision of security operation center processes and protocols
Manage threat intelligence and analysis activities including required escalations to management and crisis
management teams
Proactively identify future management within the workforce; set achievable work-related goals and
objectives to encourage and develop those individuals
Manage the training for all staff including SOPs and emergency response, by formulating structured training plans, establishing record keeping and revising methods used for teaching skill sets
Additional Job Functions
Perform other related duties as required
Minimum Qualifications and Requirements
Bachelor's Degree in Criminal Justice, Political Science, Journalism, Emergency Management or other business discipline
A minimum of 5 years in safety and security management, law enforcement/military, security control room experience in supervisor capacity - 5 years of general Customer Call Center supervisory experience also acceptable
Ability to resolve problems in a timely manner through alternative solutions or group problem solving
Must be able to write clearly and informatively, supervise the quality of written staff outputs and be able to read and interpret written information such as threat advisories and SOPs; excellent verbal communication skills also required
Able to analyze threats and envision potential or real time impact to client operations with the ability to develop or implement response or mitigation strategies; also, synthesize a large volume of information - able to communicate accurate and timely recommendations on business and security related risks or actions required to the organization with solid focus on detail
Display original thinking and creativity, meet challenges with resourcefulness, generate suggestions for improving work and develop innovative approaches to complex problems
Proficiency in computer applications, general understanding of security systems and general technical aptitude through demonstrated experience


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