Customer Transition Specialist lll
Company Name:
AmerisourceBergen Atlanta
## Description
__POSITION
Summary:__
The Customer Transition Specialist is responsible for the successful coordination and implementation of customer on-boarding and customer readiness activities while partnering with internal resources to develop, implement, and monitor strategies and plans in support of ABDC initiatives. This role focuses on developing, maintaining, and implementing business partnerships with assigned customers and maintaining efficient communication with all internal and external stakeholders to ensure a successful customer transition.
__PRIMARY DUTIES AND
Responsibilities:__
1. Supports the planning and execution of the customer on-boarding and transition readiness activities related to key Shared Services and/or ABDC initiatives.
2. Responsible for assigned implementations, including gathering, analyzing, and documenting customer-specific requirements. Leads the process to assure the transition from implementation to go live is a smooth transition without outstanding issues. Effectively establishes and develops successful customer relationships while coordinating the success of all implementation projects.
3. Provides support to the Corporate and Regional teams in the development and implementation of transition plans; provides education and communication regarding training approach, transition strategy for staffing, methodology and implementation/deployment plans.
4. Coordinates and facilitates customer deployment and training activities with assigned customers.
5. Liaise with Account Managers to obtain documentation required to support the new customer implementation process.
6. Proactively develops and executes customer call schedule to develop an understanding of the customer implications and establish objectives.
7. Supports the execution and tracking of projects to ensure milestones are met and issues are addressed which includes proactively identifying any potential risk(s) and developing and implementing mitigation strategies.
8. Communicates project status to appropriate stakeholders including tracking progress toward established goals.
9. Delivers a consistent message to customers.
10. Performs related duties as assigned.
## Qualifications
__EXPERIENCE AND EDUCATIONAL REQUIREMENTS:__
Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience.
A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups. Candidates must have the ability to complete work with minimal oversight and have a willingness to travel extensively to meet objectives.
__MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:__
1. Solid interpersonal and relationship building skills to develop and maintain cooperative working relationships with customers and ABC associates.
2. Excellent oral communication skills to present information professionally and effectively to customers, associates, and management.
3. Strong analytical, organization, and time management skills; applies a consultative approach to problem solving and managing multiple activities across simultaneous efforts.
4. Self-directed worker, drives work to completion with minimal oversight; able to resolve issues quickly and efficiently; a strong team contributor.
5. Demonstrates a proactive can do attitude.
6. Proven project management skills and attention to detail.
7. Ability to identify areas for process improvements and develop a plan to implement the necessary changes.
8. Demonstrated proficiency with PC office tools (MS Word, PowerPoint, Project, Excel, etc.).
9. Willingness to work extended hours, as needed, in order to meet objectives; must be willing to travel extensively.
10. Ability to create trust and confidence quickly; Presents a positive and professional image.
Organization: Drug Company
Job: Operations, Logistics & Supply Chain
Schedule: Full-time
Primary Location: United States-Ohio-Lockbourne
Other Locations: United States-Pennsylvania-Chesterbrook
Req ID: 0000154IEstimated Salary: $20 to $28 per hour based on qualifications.
AmerisourceBergen Atlanta
## Description
__POSITION
Summary:__
The Customer Transition Specialist is responsible for the successful coordination and implementation of customer on-boarding and customer readiness activities while partnering with internal resources to develop, implement, and monitor strategies and plans in support of ABDC initiatives. This role focuses on developing, maintaining, and implementing business partnerships with assigned customers and maintaining efficient communication with all internal and external stakeholders to ensure a successful customer transition.
__PRIMARY DUTIES AND
Responsibilities:__
1. Supports the planning and execution of the customer on-boarding and transition readiness activities related to key Shared Services and/or ABDC initiatives.
2. Responsible for assigned implementations, including gathering, analyzing, and documenting customer-specific requirements. Leads the process to assure the transition from implementation to go live is a smooth transition without outstanding issues. Effectively establishes and develops successful customer relationships while coordinating the success of all implementation projects.
3. Provides support to the Corporate and Regional teams in the development and implementation of transition plans; provides education and communication regarding training approach, transition strategy for staffing, methodology and implementation/deployment plans.
4. Coordinates and facilitates customer deployment and training activities with assigned customers.
5. Liaise with Account Managers to obtain documentation required to support the new customer implementation process.
6. Proactively develops and executes customer call schedule to develop an understanding of the customer implications and establish objectives.
7. Supports the execution and tracking of projects to ensure milestones are met and issues are addressed which includes proactively identifying any potential risk(s) and developing and implementing mitigation strategies.
8. Communicates project status to appropriate stakeholders including tracking progress toward established goals.
9. Delivers a consistent message to customers.
10. Performs related duties as assigned.
## Qualifications
__EXPERIENCE AND EDUCATIONAL REQUIREMENTS:__
Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience.
A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups. Candidates must have the ability to complete work with minimal oversight and have a willingness to travel extensively to meet objectives.
__MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:__
1. Solid interpersonal and relationship building skills to develop and maintain cooperative working relationships with customers and ABC associates.
2. Excellent oral communication skills to present information professionally and effectively to customers, associates, and management.
3. Strong analytical, organization, and time management skills; applies a consultative approach to problem solving and managing multiple activities across simultaneous efforts.
4. Self-directed worker, drives work to completion with minimal oversight; able to resolve issues quickly and efficiently; a strong team contributor.
5. Demonstrates a proactive can do attitude.
6. Proven project management skills and attention to detail.
7. Ability to identify areas for process improvements and develop a plan to implement the necessary changes.
8. Demonstrated proficiency with PC office tools (MS Word, PowerPoint, Project, Excel, etc.).
9. Willingness to work extended hours, as needed, in order to meet objectives; must be willing to travel extensively.
10. Ability to create trust and confidence quickly; Presents a positive and professional image.
Organization: Drug Company
Job: Operations, Logistics & Supply Chain
Schedule: Full-time
Primary Location: United States-Ohio-Lockbourne
Other Locations: United States-Pennsylvania-Chesterbrook
Req ID: 0000154IEstimated Salary: $20 to $28 per hour based on qualifications.
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