Member Development Specialist-Oswego
Company Name:
YMCA of Metropolitan Chicago
Job Summary
The Member Development Specialist will interact with members with Metro Chicago Y member experience standards. They will be the daily point of contact for members, determining their needs and offering solutions to meet these needs. They will be responsible for providing a high level of customer service to Y members, program participants and guest.
Scope and
Responsibilities:
Greet and welcome members.
Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead (i.e. MED, MES, Program Director, etc) when necessary.
Handle member requests and questions; problem solving.
Gather and record member data in member profiles.
Facilitate member to member engagement.
Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
Prepares member records and issues membership ID cards and handles all. registration/enrollment transactions.
Assist Member Experience Supervisor with membership business and administrative tasks.
Assist supervisor in sales acquisition activities as assigned.
Other duties as assigned
Must have excellent written and verbal communications skills.
Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
Must be able to work a minimum of 15 hours per week.
Requirements:
Must have high school degree or GED
One year of member relations or customer service.
Must be a problem solver and a proven track record of complaint resolution.
Strong interpersonal skills with the ability to build rapport and credibility quickly.
Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and ambiguous work environment
Must have excellent written and verbal communications skills.
Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
Must be able to work a minimum of 15 hours per week.
Hours : 8am-8p M-F and 10am-4pm on Saturdays and Sundays. Must be able to work a 4 hour shift.
Date: 2014-05-05
Country: US
State: IL
City: Oswego
Postal Code: 60543
Category: Membership Services
Job Type: Regular Part-TimeEstimated Salary: $20 to $28 per hour based on qualifications.
YMCA of Metropolitan Chicago
Job Summary
The Member Development Specialist will interact with members with Metro Chicago Y member experience standards. They will be the daily point of contact for members, determining their needs and offering solutions to meet these needs. They will be responsible for providing a high level of customer service to Y members, program participants and guest.
Scope and
Responsibilities:
Greet and welcome members.
Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead (i.e. MED, MES, Program Director, etc) when necessary.
Handle member requests and questions; problem solving.
Gather and record member data in member profiles.
Facilitate member to member engagement.
Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
Prepares member records and issues membership ID cards and handles all. registration/enrollment transactions.
Assist Member Experience Supervisor with membership business and administrative tasks.
Assist supervisor in sales acquisition activities as assigned.
Other duties as assigned
Must have excellent written and verbal communications skills.
Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
Must be able to work a minimum of 15 hours per week.
Requirements:
Must have high school degree or GED
One year of member relations or customer service.
Must be a problem solver and a proven track record of complaint resolution.
Strong interpersonal skills with the ability to build rapport and credibility quickly.
Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and ambiguous work environment
Must have excellent written and verbal communications skills.
Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
Must be able to work a minimum of 15 hours per week.
Hours : 8am-8p M-F and 10am-4pm on Saturdays and Sundays. Must be able to work a 4 hour shift.
Date: 2014-05-05
Country: US
State: IL
City: Oswego
Postal Code: 60543
Category: Membership Services
Job Type: Regular Part-TimeEstimated Salary: $20 to $28 per hour based on qualifications.
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