Call Quality Assurance Specialist
Call Quality Assurance Specialist
Responsibilities:
-Monitor and evaluate inbound and outbound calls
-Meet quantitative monitoring productivity goals
-Attend applicable training sessions to stay updated on changes
-Provide recommendations and feedback
Requirements:
-High school diploma
-Prior customer service experience is preferred
-Excellent communication and MS Office skills
-Ability to work with little supervision and use good judgmentEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
-Monitor and evaluate inbound and outbound calls
-Meet quantitative monitoring productivity goals
-Attend applicable training sessions to stay updated on changes
-Provide recommendations and feedback
Requirements:
-High school diploma
-Prior customer service experience is preferred
-Excellent communication and MS Office skills
-Ability to work with little supervision and use good judgmentEstimated Salary: $20 to $28 per hour based on qualifications.
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