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Field Application Specialist II

Company Name:
Bio-Rad Labs
Job Description
The HuCAL Application Specialist provides technical consultancy to sales representatives and customers to enhance customer satisfaction and drive HuCAL sales of custom monoclonal antibody related products, services and licenses and Antibody Library transactions. This routinely includes scientific project discussions and presentations, project design, liaising with in-house generation/production/R&D; scientists, supporting contract negotiations and supporting pricing negotiations of service agreements in order to strengthen the market position of Bio-Rad. Executes customer training where applicable.
85%
Collaborate with the sales organization on the acquisition of new customers in the pharmaceutical, diagnostics and research markets by following up on leads/ inquiries that come in through the sales organization; preparation of customer project descriptions and financial quotations for submission to customer while involving the sales organization in all steps of the customer facing processes.
Facilitation/organization of scientific discussions between customers and generation/production Scientists while involving the sales organization in all steps of the customer facing processes.
Execution of all required internal process for quotations, order management and invoicing.
Maintaining and developing existing Customer contracts including maintenance of Customer contact data; project management including order and invoice processing and post-delivery customer support while involving the sales organization in all steps of the customer facing processes.
Participation in negotiation of service and license agreements with input of Field Sales Managers/ Legal/IP.
Conducting customer visits, sales campaigns and road shows together with/without field sales organization members, attending exhibitions and shows, including making HuCAL Scientific and Sales presentations.
Handles field support for large sales accounts or contracts.
Handles large, complex problems and accounts.
Provides feedback to Sales Management/Marketing regarding services/products requested by customers.
Decides on best training program for customers where applicable.
Has ability to decide and organize training programs for sales reps with advice from Regional Sales manager and Supervisor.
Provides troubleshooting when needed.
15%
Contribute to sales forecasting as that is migrated to the account managers. Provision of ales forecasting and other relevant sales information in addition to details of market developments, customer needs and success factors as well as ideas and suggestions for new product and service offerings to Supervisor/Marketing/Management as appropriate and as requested.
The location will be San Diego, Bay Area or Boston.
Required Skills
Independent project management skills, good organizational skills, effective time management skills, excellent written and oral communication skills , detail & results orientation, determination, self-motivation, flexibility, enthusiasm, good presentation skills, technical background in molecular biology immunology or a related field.
Independent project management skills, good organizational skills, effective time management skills, excellent written and accuracy, high degree of numeracy, and results orientation. Sales analysis, forecasting and budgeting skills are required.
Effective problem solving skills & high level of numeracy.
In depth scientific and technical understanding of the HuCAL library and antibody generation process as well as in-depth scientific knowledge of all 3rd party intellectual property critical to use the HuCAL library and ancillary technologies. Understanding of basic immunological methods, including ELISA, FACS analysis and other antibody involving methodologies.
Required Experience
5+ years related experience, or equivalent combination of education and experience.
Minimum 3 years life science laboratory experience, ideally with molecular biology, genetic engineering and/or immunology.
Education:
Advanced degree minimum, PhD in life sciences preferred, including experience in one or more of the following areas: genetic engineering (phage display), biochemistry, molecular biology, microbiology and/ or immunology.
Environment/Working Conditions:
Office based position. Domestic and international travel of up to 50% possible.
Microsoft Outlook Excel, Word and PowerPoint, , laptop, telephone and mobile phone.
Driver's License with clean driving record.
Interaction:
60% Customers - Purchasers and Legal Counsel/ IP Counsel Legal Counsel /IP Counsel, Field Account and Sales Managers, International Sales Manager - Managers, Directors, VP's, CEO's. Legal Counsel/ IP Counsel.
10% Application Specialist Supervisor.
10% Internal Support - Order Management, Sales Support.
20% Antibody Generation and Production Scientists.
EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age
Tracking Code: L14-R-080
Job Location: Field, , United States
Department: ACD Business Development (6000)
Position Type: Full-Time/Regular

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