Partner Operations Manager Job
Company Name:
Microsoft Corporation
Job Category: Operations
Location: Reno, NV, US
Job ID 81
Division: Operations
Organization
Summary:
The Americas Commerce Business Operations Group is responsible for designing, implementing, and managing end-to-end business processes and solutions supporting commercial commerce for Online Services.
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
Competing Operationally. Playing to Win.
Position Description:
We are currently looking to recruit a Partner Operations Manager to manage our relationship, satisfaction, and business results for a number of US SMB Microsoft Partners and Field Sellers.
The Partner Operations Account Manager, interfaces with Microsoft Sales teams and partners to pro-actively address and simplify complex operational issues, drive regional readiness, communicate program changes, and work to minimize sales/Operations related issues. The Operations Account Manager is accountable for excellence in overall operational performance for their client base and identification and creation of solutions to enable revenue & market share, solve deficiencies, and driving change on a global level when appropriate. The Partner Account Manager acts as the representation of the Field and partners into Microsoft Operations as well as representing Microsoft Operations to the partner and field teams. Additionally this role will be the link between Microsoft and your client base for operational issues and influence design through ROI analysis, project management framework and recommendations to the leadership team.
Responsibilities:
Driving partner performance, removing operational sales blockers for the field and managing operational change with both Partner and Field Communities
Cultivating strategic relationships to play an influential role in regional goals, priorities, and integrated partnerships and alignment with Operations
Providing training, and communications regarding changes to operational processes and policies
Improve and/or develop internal and external processes that will drive partner performance and remove operational hassle for the field
Basic
Qualifications:
Bachelor' degree or equivalent work experience
A minimum of 5 years of demonstrated work experience in an operations environment involving licensing, account management or customer service
Preferred
Qualifications:
MBA is a plus
Demonstrated ability to innovate within a business stream, define processes at a global level and manage projects, budgets and timelines
Demonstrated excellence in cultivating and managing business relationships at the executive level
Demonstrated excellence in thought leadership and execution management; ability to influence without authority
Outstanding analytical , problem solving, and decision making skills
Outstanding verbal, written & interpersonal skills
Excellent presentation skills
Demonstrated expertise in Account Management
Willingness to travel
Excellent oral and written communication skills
MSOPS:CO
MSLIJOBS
Req ID 81
Date: Tue, 18 03 2014 00:00:00 GMT
Country: US
State: NV
City: Reno
Postal Code: 89501
Locale: en_USEstimated Salary: $20 to $28 per hour based on qualifications.
Microsoft Corporation
Job Category: Operations
Location: Reno, NV, US
Job ID 81
Division: Operations
Organization
Summary:
The Americas Commerce Business Operations Group is responsible for designing, implementing, and managing end-to-end business processes and solutions supporting commercial commerce for Online Services.
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
Competing Operationally. Playing to Win.
Position Description:
We are currently looking to recruit a Partner Operations Manager to manage our relationship, satisfaction, and business results for a number of US SMB Microsoft Partners and Field Sellers.
The Partner Operations Account Manager, interfaces with Microsoft Sales teams and partners to pro-actively address and simplify complex operational issues, drive regional readiness, communicate program changes, and work to minimize sales/Operations related issues. The Operations Account Manager is accountable for excellence in overall operational performance for their client base and identification and creation of solutions to enable revenue & market share, solve deficiencies, and driving change on a global level when appropriate. The Partner Account Manager acts as the representation of the Field and partners into Microsoft Operations as well as representing Microsoft Operations to the partner and field teams. Additionally this role will be the link between Microsoft and your client base for operational issues and influence design through ROI analysis, project management framework and recommendations to the leadership team.
Responsibilities:
Driving partner performance, removing operational sales blockers for the field and managing operational change with both Partner and Field Communities
Cultivating strategic relationships to play an influential role in regional goals, priorities, and integrated partnerships and alignment with Operations
Providing training, and communications regarding changes to operational processes and policies
Improve and/or develop internal and external processes that will drive partner performance and remove operational hassle for the field
Basic
Qualifications:
Bachelor' degree or equivalent work experience
A minimum of 5 years of demonstrated work experience in an operations environment involving licensing, account management or customer service
Preferred
Qualifications:
MBA is a plus
Demonstrated ability to innovate within a business stream, define processes at a global level and manage projects, budgets and timelines
Demonstrated excellence in cultivating and managing business relationships at the executive level
Demonstrated excellence in thought leadership and execution management; ability to influence without authority
Outstanding analytical , problem solving, and decision making skills
Outstanding verbal, written & interpersonal skills
Excellent presentation skills
Demonstrated expertise in Account Management
Willingness to travel
Excellent oral and written communication skills
MSOPS:CO
MSLIJOBS
Req ID 81
Date: Tue, 18 03 2014 00:00:00 GMT
Country: US
State: NV
City: Reno
Postal Code: 89501
Locale: en_USEstimated Salary: $20 to $28 per hour based on qualifications.
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