Online Customer Support/Internet Banking Solutions
Company Name:
Jack Henry and Associates
Job Description
Under moderate supervision, provides product support to Financial Institutions utilizing the NetTeller Online Banking suite of products via the telephone and/or internet. Using customer support skills, product knowledge and troubleshooting skills - provides the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer-JHA relationship.
MINIMUM QUALIFICATIONS
Minimum of eighteen months of operations experience working for a financial institution with a Support or Banking Operations background.
Experience working with Jack Henry SilverLake or CIF 20/20 environments and/or experience supporting online banking and/or mobile products.
Browser / Internet level troubleshooting experience
Hours 9:30am to 6:30pm Monday - Friday
Equal Employment Opportunity
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
EOE-M/F/V/D
REQNUMBER: 8220-1AEstimated Salary: $20 to $28 per hour based on qualifications.
Jack Henry and Associates
Job Description
Under moderate supervision, provides product support to Financial Institutions utilizing the NetTeller Online Banking suite of products via the telephone and/or internet. Using customer support skills, product knowledge and troubleshooting skills - provides the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer-JHA relationship.
MINIMUM QUALIFICATIONS
Minimum of eighteen months of operations experience working for a financial institution with a Support or Banking Operations background.
Experience working with Jack Henry SilverLake or CIF 20/20 environments and/or experience supporting online banking and/or mobile products.
Browser / Internet level troubleshooting experience
Hours 9:30am to 6:30pm Monday - Friday
Equal Employment Opportunity
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
EOE-M/F/V/D
REQNUMBER: 8220-1AEstimated Salary: $20 to $28 per hour based on qualifications.
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