Work at Home Technical Support
Company Name:
Teleperformance
Job Summary
Work At Home for Teleperformance - Customer Service Professionals Needed.
Teleperformance is the industry-leading customer and technical support provider. Today, our organization employs over 100,000 professionals world-wide and over 30,000 professionals in the United States. Our award-winning technical and customer service professionals support today''s most recognizable brands including many Fortune 100 companies. Unlike other Work From Home opportunities, Teleperformance is looking to hire full-time employees - NOT CONTRACTORS - to provide award-winning customer support at home.
About the position and Working At Home:
As mentioned, Teleperformance is looking for professionals to help supply their award-winning brand of customer support
services
from home.
This position is available immediately and provides the opportunity to work full-time from the convenience of your home.
Your day will be identical to those of our in-house customer support professionals. Just like these employees, you will have scheduled breaks, lunches, work as part of larger support teams, and be supported by a team leader.
Duties/Responsibilities
Demonstrate advanced product knowledge and the ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Manage trouble ticket system for User issues, Voice Network, Data Network, Video Network and OS .
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude at all times.
Address and solve technical problems in a timely manner
Complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all Teleperformance policies.
Qualifications
Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems.
One year of Technical Support & Network service experience in a related field preferred.
Knowledge of the Microsoft Office Products - Excel, Access and Word.
Excellent verbal and written communication skills.
Ability to work independently and multi-task.
Must be at least 18 years of age.
Must have a high school diploma or equivalent.
Must be able to pass a federal background check and complete a drug test.
Professional skills required to Work From Home:
A quiet and professional work environment
Professional, pleasant phone presence
Ability to quickly identify, empathize, and formulate a resolution
Works well independently
Strong work ethic
Has experience with the internet, email, sending attachments, instant messaging and texts
Strong
computer
navigation skills
What you will receive from Teleperformance while Working From Home:
Five weeks of paid company training.
Full-time work schedule.
Available overtime.
Paid Time Off (PTO).
Benefits including health plan, vision, dental, and 401K
Virtual supervisors to provide support and assist you throughout each shift.
What you will gain from this professional opportunity:
Increase your ability to self-manage.
Increase your professional, technical, and customer service skills.
Increase your understanding of internet usage, products, and services.
Increase your problem solving skills.
What you will need in order to Work From Home:
Rreliable, high-speed Internet connection access via Cable Modem or DSL with 3 Mbps or Higher Download and 384kbps or higher Upload (The Faster the Better!!)
A 4 port Modem.
A traditional analog, cable, or fiber optic home phone line - Basic local service with no features
A 17 monitor or larger (Required to view multiple programs on the same screen).
Quiet and safe home office space. No background noise is permitted.
Must be able to pass an Extensive pre-employment background check and drug screening
We provide the rest!
Department : Call Center Representative
Position Title : Work at Home Technical Support
Report To : Call Center Manager
Location : Shreveport, LAEstimated Salary: $20 to $28 per hour based on qualifications.
Teleperformance
Job Summary
Work At Home for Teleperformance - Customer Service Professionals Needed.
Teleperformance is the industry-leading customer and technical support provider. Today, our organization employs over 100,000 professionals world-wide and over 30,000 professionals in the United States. Our award-winning technical and customer service professionals support today''s most recognizable brands including many Fortune 100 companies. Unlike other Work From Home opportunities, Teleperformance is looking to hire full-time employees - NOT CONTRACTORS - to provide award-winning customer support at home.
About the position and Working At Home:
As mentioned, Teleperformance is looking for professionals to help supply their award-winning brand of customer support
services
from home.
This position is available immediately and provides the opportunity to work full-time from the convenience of your home.
Your day will be identical to those of our in-house customer support professionals. Just like these employees, you will have scheduled breaks, lunches, work as part of larger support teams, and be supported by a team leader.
Duties/Responsibilities
Demonstrate advanced product knowledge and the ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Manage trouble ticket system for User issues, Voice Network, Data Network, Video Network and OS .
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude at all times.
Address and solve technical problems in a timely manner
Complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all Teleperformance policies.
Qualifications
Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems.
One year of Technical Support & Network service experience in a related field preferred.
Knowledge of the Microsoft Office Products - Excel, Access and Word.
Excellent verbal and written communication skills.
Ability to work independently and multi-task.
Must be at least 18 years of age.
Must have a high school diploma or equivalent.
Must be able to pass a federal background check and complete a drug test.
Professional skills required to Work From Home:
A quiet and professional work environment
Professional, pleasant phone presence
Ability to quickly identify, empathize, and formulate a resolution
Works well independently
Strong work ethic
Has experience with the internet, email, sending attachments, instant messaging and texts
Strong
computer
navigation skills
What you will receive from Teleperformance while Working From Home:
Five weeks of paid company training.
Full-time work schedule.
Available overtime.
Paid Time Off (PTO).
Benefits including health plan, vision, dental, and 401K
Virtual supervisors to provide support and assist you throughout each shift.
What you will gain from this professional opportunity:
Increase your ability to self-manage.
Increase your professional, technical, and customer service skills.
Increase your understanding of internet usage, products, and services.
Increase your problem solving skills.
What you will need in order to Work From Home:
Rreliable, high-speed Internet connection access via Cable Modem or DSL with 3 Mbps or Higher Download and 384kbps or higher Upload (The Faster the Better!!)
A 4 port Modem.
A traditional analog, cable, or fiber optic home phone line - Basic local service with no features
A 17 monitor or larger (Required to view multiple programs on the same screen).
Quiet and safe home office space. No background noise is permitted.
Must be able to pass an Extensive pre-employment background check and drug screening
We provide the rest!
Department : Call Center Representative
Position Title : Work at Home Technical Support
Report To : Call Center Manager
Location : Shreveport, LAEstimated Salary: $20 to $28 per hour based on qualifications.
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