IT Specialist

Company Name:
Robert Half Technology

1. Perform ongoing monitoring of major IT
(e.g. network, email, Customer Relationship Management (CRM) and telephone); administer operating systems, and plan and execute application upgrades and patches.
2. Serve as point of escalation for moderate to complex
hardware, software, and systems issues across supported technologies; assists with more complex or specialized issues as needed.
3. Perform computer builds including installation, setup, and configuration for specialized or complex business needs; deliver software and systems training for employees and new hires.
4. Act as liaison between Marketing and external service provider to maintain company website; perform ongoing website troubleshooting and security monitoring.
5. Serve on departmental and cross-functional teams to understand and frame business requirements to support software & hardware implementations; serve as project lead on implementations as needed.
6. Assist with planning and executing testing for new software and systems; provide insights and recommendations on ongoing technology improvements.
7. Develop and maintain departmental and enterprise-wide procedures related to desktop support (e.g. configurations and setups), wiki content and other user-end resources.
8. Serve as department lead and Subject Matter Expert (SME) for several specified technologies. Current focus on Task Centre, SalesLogix and Exchange.
9. Perform complex and/or specialized desktop repairs for hardware and peripherals not

Bachelor's degree in Computer Science or related area; or equivalent experience.

Minimum four years of experience in IT role; project management experience a plus.
Knowledge & Experience


Strong knowledge of desktop operating systems, major software applications (e.g., Microsoft Office) and basic PC hardware.

Extensive understanding and experience with Microsoft Enterprise products (e.g. Exchange, Active Directory, SharePoint, Lync, Systems Center, and SQL Server).

Solid knowledge of: Oracle, Database, VMWare, Networking (TCP/IP, IPv4, IPv6).

Understanding of Microsoft SharePoint administration duties.

Experience managing servers (Windows preferred), proficient in networking and firewalls.

Solid understanding of VOIP telephone systems.

Solid understanding and experience with of backup procedures and technology.

Experience consulting with internal and external partners on IT business requirements and translating them for business use.

Experience in developing operating procedures and user resources.
Skills & Abilities


Oral and written communication skills; ability to effectively communicate with all levels of the organization.

Ability to deliver technical support within office environment and communicate technical solutions in a user-friendly manner.

Strong organizational and time management; strong project management skills preferred.

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