HVAC Field Technician-Williston, VT Customer Service & Call Center at Geebo

HVAC Field Technician-Williston, VT

Company Name:
Ingersoll Rand
At Ingersoll Rand we're passionate about inspiring progress around the world. We know that hour by hour and day by day, we advance the quality of life by making environments safe, comfortable and efficient. Our people and our market leading brands, including Club Car , Ingersoll Rand , Thermo King , and Trane , contribute to a world defined by sustainable progress and enduring results. This role is the primary service and maintenance contact for Ingersoll Rand/Trane Customers in a defined market with a diverse commercial base including Healthcare, Process Manufacturing Facilities, Education Institutions and Office Complexes You will be commissioning, troubleshooting, repairing, and starting up HVAC systems in a commercial environment. In order to perform your task you will utilize your knowledge of air conditioning theory, pipe fitting, and mechanical layouts. It serves to Promote and Maintain Customer Relationships through delivering world class
customer service
. This position affords you the opportunity to work with internal and external partners ranging from new facility set ups to existing facility retro fits. Trane/Ingersoll Rand affords you the opportunity to work directly for a leading manufacture giving you access to technical support, training on newest technology and comprehensive career paths with opportunity for growth. Establish & maintain a positive relationship with customers, vendors and co-workers through effective oral and written communication skills via phone,
computer
, and face to face Responsible for end to end testing, downloading programming, starting up, commissioning, and servicing on assigned projects. Represents the company by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location. Perform scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests including replacement, and modifications of equipment or systems as need or requested by customers. Communicate with Customer and or Project Manager inspection/service findings. Coordinates with team leader and customer to precisely understand requirements for all on-site installation and repairs by extensively examining building layouts, forecasting issues, gathering materials and synchronizing on-site work. Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction to include training and follow-up training. Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and
repair
units. Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions. Organizes and complies with all pertinent documentation needed on a daily/weekly/monthly basis to successfully manage the businesses required reports. Independently manages daily business needs by identifying parts to order for repairs and determines the urgency of the requirement. Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of HVAC systems and components. Initiates the direction of the customer to the appropriate sales contact as necessary. Displays team effort and dedication to customer by maintaining flexibility to work overtime and weeks as the business requires, including occasional overnight stays. Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad). Valid Driver's License with no major traffic violations, suspensions, or DUI's in previous 5 years. Our Climate Solutions sector delivers energy-efficient Climate Solutions delivers energy-efficient solutions globally and includes Trane, which provides HVAC systems and building
services
, parts, support and controls for commercial buildings, and Thermo King, the leader in transport temperature control solutions. We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations. If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you. Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.
Job Title: HVAC Field Technician-Williston, VT
Req #: 32984726
Location: Williston, VTEstimated Salary: $20 to $28 per hour based on qualifications.

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