Advanced Specialist Customer Technical Support - Danaher Corporation (Brea, CA)
Generally, this role will be spend 4 days out of the week in a traditional CTS role and 1 day of the week on these
Responsibilities:
Develop the call center knowledge database with trouble shooting cases and solutions.
Target 100 cases.
Author training material for CTSs, external customers, Field Service Engineers, and other internal customers.
Publish White Papers, Service & Technical Bulletins, and Service Manual.
Available for occasional afterhours on-call support as required.
Travel to Brea, CA will be required approximately 2x per year for 2 weeks at a time to conduct Statspin training, attend other product training, and conduct other responsibilities.
Qualifications:
Technical:
AA Degree with 6 years exp.
Organization:
Beckman Coulter Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Develop the call center knowledge database with trouble shooting cases and solutions.
Target 100 cases.
Author training material for CTSs, external customers, Field Service Engineers, and other internal customers.
Publish White Papers, Service & Technical Bulletins, and Service Manual.
Available for occasional afterhours on-call support as required.
Travel to Brea, CA will be required approximately 2x per year for 2 weeks at a time to conduct Statspin training, attend other product training, and conduct other responsibilities.
Qualifications:
Technical:
AA Degree with 6 years exp.
Organization:
Beckman Coulter Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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