http://www.geebo.com Copyright 1999-2009 Geebo, Inc. All Rights Reserved Sat, 21 Nov 2009 05:24:46 GMT what you need, when you want it...geebo http://www.geebo.com/im/glogo1.jpg http://www.geboo.com 120 215 what you need, when you want it...geebo http://www.geebo.com/atl.cgi?ct=7&md=2&id=35598 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35598 Career Objective  Obtain a position where I can effectively utilize my expertise in human relations, customer service, project management, and sales. Summary of Qualifications  Results-oriented at developing, implementing and managing complex projects within time and budgetary constraint  An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure  A highly skilled listener and communicator, able to assess client needs and convey necessary information with clarity and enthusiasm  Skilled in all aspects of account development and always seeking avenues to build customer loyalty with integrity and to exceed the client�s expectations  Self-disciplined, independent, and creative thinker  Strong team player, with a �whatever it takes� attitude System Proficiencies  Operating Systems: Windows2000, Windows ME, Windows XP, Windows Vista, MAC OS  MS Office Programs: Word, Excel, Access, PowerPoint, Outlook  Programs: Lotus Notes, File Make Pro, Photoshop, Quark, CRM, ACT Professional Experience March 2007 � Jan 2009: Vertis Communications, Baltimore, MD A premier provider of targeted advertising and marketing solutions to leading retail and consumer services companies. Client Services Manager  Served as liaison for customer, sales, production to assure the success of all jobs.  Entered jobs into production using existing CRM Software while following documented procedures.  Tracked jobs through all extended resources, assuring all schedules were met.  Approved invoices to ensure all costs were captured correctly per client�s contract.  Reconciled sales orders, created financial data such as cost of sales, variances and margins.  Timely notification and status reports to clients and production personnel.  Maintained a professional appearance and relationship with all customer contacts on and off site and made sure confidentiality was met where required. October 2004 � March 2007: Bastyr University, Kenmore, WA One of the world's leading academic centers, for advancing knowledge in the natural health sciences Parking & Transportation Coordinator  Oversaw and implemented all phases of campus parking and transportation functions.  Implemented a barcode reader parking permit system and database, which created a 50% reduction in work study needed to issue and monitor permits.  Designed and created brochures and medical forms for the clinic.  Managed the Shipping & Receiving Department. July 2003 � November 2003: Iridio � RR Donnelley & Sons Inc., Seattle, WA Prepress, Digital Photography and Image Management Contingent Project Engineer  Handled complex high volume and high profile accounts with minimal supervision.  Processed orders and change notices (also including special promises and special freight quotes) in related systems as required.  Performed pricing related duties and generated quotes.  Verified composition and performed copy prep as needed.  Coordinated all corrections and/or changes that occurred during work-in process through written and/or verbal instructions to all manufacturing areas through current paper work.  Performed other related duties and participated in special projects as assigned. April 1989 � April 2001: Color Control (A.K.A. Schawk), Redmond, WA Prepress, Digital Photography and Image Management Advanced through the following 3 positions in seven years Project Engineer/Sales (1999 - April 2001)  Performed expert customer service and assisted clients in managing the assembly and color corrections with their catalogs, brochures and direct mail.  Reviewed, accepted and entered each job into to all production departments involved.  Coordinated all corrections and/changes that occurred and assured quality and results met customer expectations in a timely and efficient manner.  Utilized job costing and reporting tools and invoiced jobs timely and accurately. Pre-Press Department Supervisor (1992 � 1999)  Supervised a department with eighteen employees; consisting of pre-press operators, layout operators, scanner operators and prep assistants  Ensured that client�s projects met required deadlines, flowed thru department without errors, timely and surpassing customer expectations.  Coordinated all corrections and/changes that occurred and assured quality and results met customer expectations in a timely and efficient manner.  Utilized job costing and reporting tools and invoiced jobs timely and accurately  Performed other related duties and participated in special projects as assigned Prep Assistant (April 1989 � 1992)  Duties included and not limited to creating final print files via Linotype/Hell System & Technology, printing film and proofreading copy for errors, mounting transparences for scanning, maintained archives, film processors, etc. Education  Cascadia Community College: Network Engineering � Spring 2009 � Present  Bellevue Community College: Engineering Courses References Available upon request http://www.geebo.com/atl.cgi?ct=7&md=2&id=35597 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35597 Roseann Peterpaul 373-4 Kettle Creek Road Toms River, NJ 08753 (732) 589-9021 RoeNJ@aol.com Objective To utilize my skills, knowledge and expertise of information technology and database administration to its fullest extent and exercise my managerial abilities in the direct mail/marketing industry. Experience 2007-2008 Professional Mailing Services, Inc. Springfield, NJManager, Information Technology� Maintain, administer and troubleshoot 5 servers; SQL, Web, Exchange, printer and file servers. Responsible for 20 on site workstations, client support, software install and upgrade maintenance, security and backup management, set up of new workstations.� Created live data streams from web server into SQL server and linked to UPS, DHL and FedEx systems to be automatically processed at a given time. Controlled web orders and fultillment of such.� Project management and oversee prepress/preprint production.� Heavy database preparation and programming, variable data, BCC, NCOA, CASS Certification, presort, export, laser and inkjet setup.� Manage and run data processing. 2003-2007 FreelanceFreelance Data Consultant� Provided database programming and IT services for a wide array of direct mail companies.� List preparation, manipulation and clean-up.� Hardware configuration.� Data conversion, import/export, presorts. 2000-2003 Turner Marketing, Inc. Branchburg, NJNetwork Administrator/IT & Database Manager� Maintain, administer and troubleshoot LAN. Responsible for 15 on-site workstations and approximately 25 off-site workstations, client support, software distribution and upgrade maintenance, security and backup management, set up of new workstations.� Supervised the completion of direct mail projects including proper placement on piece, clarity and position of contents and all other pertinent details.� Project and production management.� Analyze data, data conversion, customize reports, design GUI�s, Access development, database programming, account and file management, data integrity, inventory control, end user support, training new users, E-commerce maintenance, server and work station repairs.� Perform all necessary tasks in preparation for databases to go to print, including pre-sorting, sorting and all else deemed necessary, variable data, BCC, NCOA, CASS Certification, presort, export, laser and inkjet setup.� Built, managed and ran data center. 1995-2000 Best Assembly & Fulfillment Services, Inc. Eatontown, NJIT Manager/Database Administrator� Maintain, administer and troubleshoot LAN. Provide support for 25 on-site workstations and approximately 50 off-site computers, software distribution and upgrade maintenance, security and backup management, set up of new workstations, responsible for all purchasing within my department.� Project and production management.� Ran inkjets and other various direct mail machinery.� Responsible for overseeing pharmaceutical fulfillment from beginning to end.� E-mail and fax broadcasts, BCC, NCOA, CASS Certification, presort, export, laser setup.� Analyze data, data conversion, customize reports, variable data, design GUI�s, Access development, fax broadcasting, database programming, account and file management, data integrity, inventory control, end user support, training new users, E-commerce maintenance, server and work station repairs.� Manage IT Department, supervise and assign tasks to staff, heavy client and vendor contact. 1985-1995 Bits & Bytes Computer Services Bayville, NJSelf Employed Computer Consultant� Database design, support and maintenance, IT solutions. � Customized Dbase programming, data entry.� Provided consultation for an array of computer related tasks.� Legal support for a number of attorneys in all areas of litigation. Education Villa Walsh Academy Morristown, NJ� Ranked number one in sophomore and junior years.� Obtained various awards and scholarships. Technical Skills Hardware (including but not limited to): NT servers, SQL server, PC workstations, Web server, File Server, Mac, UPS system, FedEx system, DHL system, routers, Lanier Laser Jets, dot matrix printers, Canon, desk jets, Inkjet and video jet printers, Zebra thermal printers, HP Design Jet.Software (including but not limited to): Windows Server 2003, Windows NT Server, Windows NT for Workstations, Windows XP, Windows 98, Windows 95, Windows 2000, Vista, Windows 7, Mac OS 11, SQL, SAP, Business Objects, MS Access, ASP, IIS, MS Excel, PowerPoint, Outlook, Active Directory, Outlook Express, Visual FoxPro, FoxPlus, Dbase, XML, Word, BCC, NCOA, CASS, Crystal Reports, Veritas, Adobe Acrobat, Acrobat Distiller, First Class Client, M.O.M., Partition Magic, PC Anywhere, Microsoft Photo Editor, Microsoft Access Snapshot Viewer, DOS, DNS, TCP/IP, HTML, Dial Up Networking, UPS On Line Pro, WorldShip, FedEx Powership, Mailers +4, Word Perfect, Symantec, Backup Exec, Dbase III+, Dbase IV, Act, FTP, Win Zip, Smart Mailer, Quark, Photo Shop, MultiAd Creator, Ad Assistant, AS 400, Genesis2, Lotus Notes, Focus, CDS, Promail, Microsoft Exchange, First Logic Desktop Mailer, Accuzip, DocuWrite, Quicken, Quick Books. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35595 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35595 I am currently searching for a part-time position. I am a medical assistant and currently work in a correctional institution in the education department. I am searching for a job working witht the elderly or the developemently disabled. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35594 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35594 EDUCATION NORTHEASTERN UNIVERSITY, BOSTON, MA DECEMBER 2009 Bachelor of Science in Music, Concentration in Music Industry Minor in Business Administration HONORS: 3.78 GPA, Dean�s List, University Honors Program, National Society of Collegiate Scholars, Sigma Alpha Lamda COURSES: Performing Arts Administration, Music Marketing and Promotion, Operations Management, Financial Accounting, Organizational Behavior, Financial Management ACTIVITIES: Concert Band (Saxophone Section Leader), Concert Band Executive Board (Secretary), Choral Society EXPERIENCE GOODSPEED MUSICALS, EAST HADDAM, CT MAY 2009-AUGUST 2009, JULY 2007-DECEMBER 2007 Marketing & Public Relations Intern � Designed a new logo for Goodspeed�s Festival of New Artists, helping to triple ticket sales in the Festival�s third year. � Launched Goodspeed�s Facebook ad campaign and assisted in maintaining the fan page. � Created event logos, brochures, direct marketing and promotional materials, print ads, e-blasts, and signage. � Edited and contributed to show playbills and wrote and edited ad copy. � Solicited and corresponded with current and potential advertisers. � Assisted with press and special event planning and hosting, � Streamlined and managed press contacts list. � Assembled actors� press kits and maintained press clippings. NEW YORK MUSICAL THEATRE FESTIVAL (NYMF), NEW YORK, NY JULY 2008-DECEMBER 2008 Development Intern & Silent Auction Coordinator � Coordinated and solicited items for NYMF�s highest grossing Fall Gala Silent Auction. � Created signage and displays, organized silent auction event and supervised volunteers for the Gala. � Acted as main point person for a three-day Educational Seminar Series. � Facilitated and coordinated the �30 Days of NYMF� web article series on Broadwayworld.com. � Wrote copy for the widely distributed Festival program. � Assisted with many Festival events including special event set-up. � Updated and created copy for the NYMF website. � Maintained patron and donor database. HARTFORD SYMPHONY ORCHESTRA, HARTFORD, CT MAY 2006-AUGUST 2006 Marketing Intern � Created and edited subscriber brochures and marketing materials. � Researched and wrote musician bios for programs. � Renewed and solicited area restaurants� participation in discount dining program. � Updated and maintained press clippings and ad books. � Accounted for ticket sales and attendance and organized a large number of volunteers for HSO� Summer music festival. � Distributed donated HSO tickets and assisted box office with issuing tickets and invoices. � Documented patron feedback. HARTFORD STAGE COMPANY, HARTFORD, CT MAY 2006-AUGUST 2006 Development Intern � Updated donor information and activity using Raiser�s Edge. � Distributed special event invitations and thank you letters. � Documented prospective donors and special event photos. � Assisted in setting up opening night party. SKILLS Proficient with Mac and PC in Microsoft Word, Excel, PowerPoint, Access, Adobe InDesign, Adobe Photoshop, Zoomerang, Salesforce and Patronmail. Experience with Adobe PageMaker and Illustrator, Raiser�s Edge and Patron Edge. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35593 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35593 Shonell D Jenkins 3494 Brookfield Lane 404-288-2388 Babynell1027@yahoo.com Objective: To enlighten, uplift and develop on a consistent bases while obtaining knowledge and building personal and financial growth and stability! Experience: Resort Services Inc (warehouse) Aug 2008-Aug 2009 I was pressing table cloth and sorting out hotel and hospital linen, and inventory. Movement Sales (sale rep) March 2008-July2008 I was going door to door and different company selling magazines. McDonald�s (food services) March 2007- Feb 2008 I was a cashier, and performing customers services. Wal-Mart (sales) Oct 2006-March 2007 I was a cashier, performing customer services and a stocker. Liz Claiborne (retail) Sept 2004- Sept 2006 I was a cashier, stocker, and doing inventory. I have strong computer skills, in excel, word, and publisher. Education: Bamberg Job Corp Center July 2003- Jan 2005 I have my certificate of Business Technology. Battery Creek High School July 1998- May 2001 I have my High School Diploma. Activities: Vice president of student counselor (Bamberg Job Corp Center) Volunteer at Bay View Nursing Center Volunteer at Carter 1 Day Care Received Employee of the Month award http://www.geebo.com/atl.cgi?ct=7&md=2&id=35592 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35592 Maria A. LaTorraca 1322 East Mulberry Lane Mount Prospect, Illinois ~ 60056 847.398.9393 Maria8963@msn.com Professional Summary � Experience in contact creation and diverse billing functions � More than 20 years in Customer Service and professional communications including troubleshooting and workflow organization � Proven ability to manage projects and create solid rapport with customers in a fast-paced business environment � Experience in a supervisory role; enjoy multiple tasks in a fast paces business environment with personal yet professional communication skills � Self-motivated and detail oriented individual Professional Experience Birk Staffing ~ Des Plaines, Illinois October 2005 � June 2008 Business Development & Recruiter � Focused on improving business relationships with both new and established clients. � Focused on finding the best match candidate for the position that the client needed filled � Screened candidate resumes � Interviewed qualified candidates for a variety of positions-general office & labor � Increased Business by 30% � Cold calling, increased client database by 40% � Completed 60+ sales call per day Forsythe Technology, Inc. ~ Skokie, Illinois July 2002 � January 2005 (Computer Storage Systems, Leasing & Reseller) Inventory Product Specialist � HP UNIX � Provide HP UNIX market information and pricing updates, determine status of terminating equipment and sell all surplus un-allocated inventory promptly � Order entry and contract generation for wholesale transactions � Quote retail, used, HPUX equipment supply, sales off lease, renewals, etc., requests within 24 hours � Generate appropriate documents for Product Manager � Send and receive contacts and payments � Sell used, HP UNIX equipment returning to inventory from prior leases � Exercise prudent judgments of costs related to wholesale sale activity resulting in sound decisions utilized to maximize profits � Report activities and developmental ideas to VP Product Administration and HP UNIX Product Manager � Understand vital information on HP UNIX products and solutions that address technologies, competitive differentiators, configuration considerations and performance � Provide wholesale customer support and technical product consultation when needed � Prepared sales contracts for wholesale orders obtained Inventory Control Administrator & Inventory Product Specialist Assistant December 1996 � July 2002 � Accountable for managing the control of used equipment inventory records and monitoring the process that re-markets used equipment through to completion of sale � Order Entry and Contract generation � Updating all inventory records to accurately reflect equipment status � Release equipment to be sold � Monitor pending lease terminations � Monitor aged equipment (purchased and off lease) to help control related internal costs � Initiate methods, develop reports and explore opportunities to organize inventory information for timely review and presentation to potential wholesale buyers LaTorraca, Maria A Page 2 Invincible Technologies Corporation ~ Chicago, Illinois April 1996 � September 1996 (Computer Storage System Manufacturer & Seller) Midwest District Regional Administrator � Support all personnel in the Midwest/Central Region � Manage the Chicago Office (Budget, Property Lease, Utilities, Bills, Maintenance, Supplies, etc.), General Office (Answer Phones, Fax, Copy, etc.) � Compile Quotes and Proposals, Prepare, Review & Approve all Sales Expense Reports, Coordinate Travel Arrangements for the Midwest/Central Region � Maintain Personnel Files for the Midwest/Central Region � Enter and Track Sales Orders for the Midwest/Central Region; Track Sale process from receipt of an order thru installation and follow-up (conversations with technical team and interaction with customer) � Track Weekly Activity and Progress reports for the Midwest/Central Region; Sales plan Commission Accounting per salesperson Monaco/Viola Incorporated ~ Chicago, Illinois August 1994 � April 1996 (Marketing, Design & Communication Firm) Office Manager � Managed staff for two executives; Chairman & President � Maintained daily schedule of events, interviews, meetings and travel arrangements � Directly involved in researching/investigating issues in order to meet specific client and customer requests/needs � Responsible for direct client relations on a daily basis, which involved daily updates, timelines, quotes, purchase orders and billing issues � Interacted with Accounting, Human Relations and Production Departments � Manage office supply inventory, initiate and follow-up with service calls and general office maintenance � Front Desk Receptionist & Operator Comdisco, Inc. ~ Rosemont, Illinois October 1988 � July 1994 (Computer Leasing & Disaster Recovery Company) Regional Administrator/Team Leader � Team leader of five employees comprised of cross functional departments and business units � Reduced turnaround time of contacts developed for customers, reduced processing time by 70% and people by 50%. Participated n identifying and resolving problems related to streamlining transaction processing � Maintained 60-100 customer accounts daily using various computer software applications and LAN programs � Work directly with vendors; processing accounts payable � Administered and Process all contacts for the Canadian Regional Office � Provided Customer Service to all vendors Education Robert Morris Business College ~ Chicago, Illinois September 1982 Certificate Major: Business Administration Computer Experience WordPerfect, Word for Windows, Microsoft Word, MS Office, Excel, Quicken, E-Mail, Lotus Notes, Lotus Suite, Lotus 123, Adobe Acrobat, Microsoft Office, Outlook Express, Internet, E-Mail, ACT Extras Chair of St. Emily�s Dinner Dance & Auction � Over 500 attendees - 2005 St. Emily Family School Association Board Member - Current St. Emily School Board Member - Current Co-Chair of Fat Saturday Ball � AidsCare Organization-NPO -Over 600 attendees - 2004 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35591 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35591 I am actively seeking a position inthe DC/METRO area as a AS400/COBOL programmer. I have over 30 years of programing experience. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35590 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35590 * Secretary of Brazil's participation in the Expo Shanghai 2010 ( Apex Brazil) - (2008 - 2009) * Replacement of the chief of protocol ( Ministry of Development, Industry and Foreign Trade) - ( 2005 - 2008) * Tourism teacher ( 2003 - 2005) - Graduated in Tourism - P�s-graduated in Leisure language: _ Portugu�s ( fluently) - English ( basic) - spanish ( basic) http://www.geebo.com/atl.cgi?ct=7&md=2&id=35589 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35589 Beverly Fisher 2424 W. Estes, Apt. 3A (773) 262-2718 Chicago, Illinois 60645 beverly.fisher@rcn.com PROFILE: � Dedicated and highly organized Senior Manager with over 20 years of proven leadership experience in the medical collection industry � Successfully directed production and support services including training and managing a staff of over 80 employees in FDCPA, HIPAA and all collection practices � Improved efficiency in all areas of operations with an expertise in recovery of self-pay, third party reimbursement, personal injury/work comp cases and insurance appeal cases � Identified complex client issues, developed client relationships and designed action plans to meet client expectations � Created and implemented effective HR recruitment strategies, employee relations, bonus initiatives, employee terminations EXPERIENCE: LAW OFFICE OF RAYMOND CLUTTS Schaumburg, IL Managing Director (December 2008-April 2009) � Worked with executive management to assist in the daily operations of recovery of personal injury and work comp cases, averaging over $75K per account � Increased revenue $50K a month by developing all new standard operating procedures for collectors to follow � Increased the performance of collection personnel by streamlining the internal collection software allowing collectors to cover more accounts � Managed a staff of eight paralegals developing a cohesive team � Designed and created computer reports for client analysis � Trained management in auditing procedures to ensure all accounts were being resolved in a timely manner REVENUE PRODUCTION MANAGEMENT Des Plaines, IL /Lombard, IL 1992-2008 (Division of Law Offices of Grabowski & Clutts) Director of Production (2006-October 2008) � Oversaw daily operations of medical collections, automated collection call center, medical entitlements, insurance claims, support services, and reception � Supervised over 85 employees and 2 offsite managers consistently achieving adequate staffing levels of all levels of operations in response to the growing needs of the company � Handled all HR matters including on-boarding and off-boarding of employees � Streamlined the hiring process resulting in a reduction in time-to-fill, and cost-per-hire � Improved the performance metrics of the collection personnel by analyzing daily productivity to track goals and individual performance � Ensured the integrity of all debt collection related processes and created new processes that were responsive to the requirements of each client, acting as an extension of each client�s business office � Audited accounts to determine all efforts were made to recover debt � Led weekly meetings for managers, supervisors and team leaders � Organized collaborative team building exercises with employees on all levels, setting expectations for success � Exceeded revenue goals for the first 90 days by $100,000 � Motivated and coached employees to use practical strategies to achieve quotas Beverly Fisher ( page 2-continued ) Director of Support Services (1997-2006) � Supported company owners with key business issues, including legal concerns and hiring � Designed and analyzed business intelligence reports for several departments and clients � Wrote SOPs for functions related to various in-house collection procedure, legal issues and bankruptcies � Trained managers to run reports � Supervised an administrative staff of 15 � Audited collectors� work to meet goals for productivity and quality and ensured that state and federal guidelines were followed � Successfully managed vendor relations and negotiated contracts saving the company 35% � Built a vendor network to control costs and ensure quality � Enhanced medical collections by creating a weekly report to track and pursue claims � Reduced utility costs by discovering overcharges and renegotiating contracts � Devised a system to track hearings and appeals for public aid cases � Improved management�s ability to access strategic data � Trained all new hires in FDCPA laws and HIPAA � Worked very close and trained medical outsource company in India and monitored and audited their progress on accounts LAW OFFICES OF GRABOWSKI & CLUTTS Evanston, IL Collections Manager (1992-1997) � Managed bad debt and self-pay medical accounts, supervising a team of 25 collectors. � Ensured daily performance goals were met � Oversaw the design, development, and maintenance of employee policy manuals, job descriptions, performance evaluations, and personnel records � Interviewed, hired and trained staff in negotiation techniques, collection strategy, legal issues, and listening skills � Audited accounts to determine what should be pursued and what should be set for lawsuits � Promoted to Director based on performance RELATED EXPERIENCE: Held managerial positions in collections for medical and retail accounts since 1976. Trained staff at hospitals. Designed training materials and new collection software. Interacted with clients on a regular basis. Developed understanding of Medicaid eligibility and Medicare accounts. EDUCATION: � Seminars in Communication Skills, College of DuPage � Professional training in Management, Collection Strategy, Skip Tracing, and Staff Development by American Collection Association and the Illinois Collection Association � Diploma, Sullivan High School (Chicago, IL) COMPUTER SKILLS: � Microsoft Word � Microsoft Excel � Microsoft Outlook � Collection management software to run reports � Predictive dialer technology � Meditech system � Cubs system � Collection Partner Software � Advantx Software References Available upon Request http://www.geebo.com/atl.cgi?ct=7&md=2&id=35588 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35588 Briana Smith (404) 551-7498 � brianawysmith@yahoo.com Success, I believe rests in one�s ability to join the strategic with the tactical, to understand the service industry, to successfully improve customer service, and to construct a sturdy and dedicated workforce. No solitary function is responsible for performance. It is the combination of all functions and the joint strength of the management team that makes things happen. I am interested in the Customer Service/Office Clerk position. My enclosed r�sum� outlines my growing years of expertise within the service industry. Highlights include the following: �Customer and Personal Service � Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. �Clerical � Knowledge of administrative and clerical procedures and systems such as bookkeeping, managing files and records, and other office procedures and terminology. �Establishing and Maintaining Interpersonal Relationships � Developing constructive and cooperative working relationships with others, and maintaining them over time. My experience in the industry is solid, my knowledge is progressive and my skills would be a great addition to your workforce. Sincerely, Briana W. Smith Briana Smith (404) 551-7498 � brianawysmith@yahoo.com Seeking position as� CUSTOMER SERVICE REPRESENTATIVE/GENERAL CLERK A highly energetic, personable, and results-oriented team player with outstanding production skills. Offering years of growing success in fast-track manufacturing environments. � Time Management � Social Perceptiveness � Problem Sensitivity � Deductive Reasoning � Customer Service � Client Relations � Detail Oriented � General Office � Problem Solving � Organizational Abilities � Attention to Detail � Communication Skills � Highly Reliable � Type 40 WPM Computer Skills: Windows Operating Systems, Microsoft Office (Word, Excel, Access, and PowerPoint) CORE STRENGTHS �Customer Service� � Resolved customer inquiries and complaints regarding the store and merchandise � Entered detailed call information into tracking system to be resolved by management � Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices � Recommend, selected, and assisted locating or obtaining merchandise based on customer needs �Cashier� � Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits � Maintained clean and orderly work environment � Greeted customers and ascertain what each customer wanted or needed � Described merchandise and explain use, operation, and care of merchandise to customers �Medical Records Clerk� � Maintained patients medical files including photocopying records and documents for claims � Collected information to create new files for new patients � Discretely handled sensitive information to maintain patient confidentiality � Maintained paper files for computerized system WORK HISTORY Sears Holding Corporation, Round Rock, Texas, Customer Service Representative/Lead 8/07-3/09 Wal-Mart, Newnan, Georgia, Cashier 8/06-3/07 Douglas Community Service Board, Austell, Georgia, Medical Records Clerk 8/03-8/05 EDUCATION Georgia Military College, Fairburn, Georgia, Business Administration 8/06 - present Austin Community College, Austin, Texas, Business Administration 8/08-12/08 References Available Upon Request http://www.geebo.com/atl.cgi?ct=7&md=2&id=35587 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35587 SALES EXECUTIVE Vice President of Business Development ~ Vice President of Sales ~ Director of Customer Service Seasoned sales professional with a wealth of expertise in business development, customer service, facility operations, team building and training and development. Forward looking initiative-taker and catalyst for sustained growth, quality and profitability accomplished in catapulting revenues and boosting sales. Adept in learning and teaching new concepts, easily adapting to change and managing multiple concurrent tasks. Innovative, entrepreneurial and high-energy leader with solid interpersonal and negotiation skills, coupled with the ability to solve tough problems via effective relationship building. Areas of Expertise � Business Development � Training and Development � Sales Planning � Sales Forecasting � Operations Management � Account Management � Team Building � Sales Management � Proposals and Presentations � Customer Service � Product Development � Enterprise Sales � PROFESSIONAL EXPERIENCE � SWEAKY MEDIA, LLC, Redmond, Washington 2009 � Present High profile, independent media game developer. Vice President of Business Development Provide leadership to drive strategic relationships, contract negotiations, business modeling and financial analysis to grow revenue and shareholder value. Coordinate across account management team, marketing, product groups, Legal and finance to direct business programs, capital investments and special programs with key video game publishers and developers. Work with senior leadership across North America, Japan, Europe and Asia to craft business strategy and policies. Selected Achievements: � Captured $3 million in iPhone game development opportunity. � Acquired $240,000 under contract in Q3 with �A� level entertainer Ice-T by leveraging relationship building skills. � Originated negotiations with key clients such as Harley Davidson, UFL, National Firefighters Association and NCAA. GLOBALSCHOLAR.COM, INC., Bellevue, Washington 2008 � Present Education services provider offering leading edge solutions to all levels of the education community. Director of Private Label Services and Technology � Business Development Direct customer care centers, training and development and technology for the private label platform group. Establish parameters for outsourcing strategy. Implement utilization of CRM, associated processes and required technical skills. Engage �C� level contacts to develop new business opportunities. Corporate Customer Care Service Manager � Operations Ensured consistent application of customer and supplier service programs by managing customer care centers. Spearheaded development of 24/7 Customer Care Centers in US and India. Manage on a global scale to transcend cultural differences. Inspired team members to achieve continuous improvement in service, sales and training. Selected Achievements: � Generated $1 million pipeline for sales and delivery in private label platform business. � Created a lead generation and client base beyond 10,000 leads. � Cultivated strategic partnerships with the 7th and 20th largest US-based training companies. � Forged relationship with the largest supplemental education provider with 700 locations in 20 countries. � Expedited resolution of customer issues with increased outbound customer engagement. JUSTIN SMITH � justin2009smith@gmail.com � PAGE TWO TALYST, INC., Bellevue, Washington 2007 � 2008 Pharmacy solutions provider specializing in software and equipment to monitor drug inventories. Corporate Training Manager � Operations Orchestrated customer service initiative by leveraging resources to develop training and development department. Established and promoted the training department as a profit center capable of driving results. Selected Achievements: � Generated $444,000 in income through the optimization of productivity and efficiency in training operations. � Founded a learning culture within the organization. � Expedited resolution of customer issues through reduced site chat and telephone times along with increased outbound customer engagement. FEDERAL WAY PUBLIC SCHOOLS, Federal Way, Washington 2005 � 2007 Site Manager/High School Principal Reenergized school through process development, restructuring management, strategic planning and financial advisory services. Reduced disciplinary rates, increased achievement scores, and regenerated team and structure by exhibiting superior leadership skills. Achieved cost savings of over $87,000 by cutting facility and staffing expenditures. ISSAQUAH SCHOOL DISTRICT, Sammamish, Washington 2004 � 2005 Site Manager/High School Principal Reorganized school, staff and curriculum through effective change management. Facilitated transition and integration of infrastructure and systems. Balanced budget from $37,000 deficit through cost savings including the reduction in force of 26 employees and the alignment of financial reporting with State practices and district policy. ABERDEEN SCHOOL DISTRICT, Aberdeen, Washington 2001 � 2004 Site Manager/High School Principal Returned school to normal operations within 81 hours of arson fire set to the main building. Motivated students, staff and community by building trust and engagement. Oversaw $15 million reinvestment in savings in the first year after recovery. Facilitated the creation of a $52 million facility by engineering the passing of a $27 million bond levy. Additional accomplishments took place in the following roles: Site Manager/High School Principal from 1995 to 2001 with Lincoln County School District. Drove curriculum enhancements and was recognized by PC magazine as 31st of top 100 schools nationwide for use of technology. Various roles from Football Coach/Teacher to Principal from 1989 to 1995 with Helena School District. Rewarded with $25,000 in grants for updated curriculum and technology integration. Additional roles within various organizations included Buyer/Sales Representative, Coach, Teacher, Education Administration, Independent Business Owner, Facility Manager. Details on request. � EDUCATION � Doctor of Education (All But Dissertation) Montana State University, Bozeman, Montana Master of Arts � Administration Montana State University, Bozeman, Montana Bachelor of Arts � Social Sciences Carroll College, Helena, Montana http://www.geebo.com/atl.cgi?ct=7&md=2&id=35586 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35586 I have twenty years experience as a telemarketer in the mortgage, insurance and also appraiser trainee positions. I am the best on the phone, can generate leads and help build your business. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35585 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35585 Courtney A. Butler Kirkland, WA 98034 Mobile: (425) 283-6711 catcab1@yahoo.com OBJECTIVE Utilize my professional wildlife ecology, GIS graduate certificate, and related skills in an environmental development, service, and/or management position within a progressive organization. EDUCATION AND RELATED SKILLS Graduate Certificate in GIS (Geographic Information Systems) University of Washington, June 2008 B.S. Interdisciplinary Studies Emphasis in Ecosystem Populations (ecology & wildlife biology) Utah State University, Logan, Utah, May 2005 GIS skills / classes: � 1 year of hands experience in ArcGIS 9.2, Spatial Analyst Modeling, Arc INFO, geo-database creation and maintenance, 3D model builder, manipulation / creation of shapefiles, GIS animation, attribute conversions, GIS data analysis, creation of raster and vector data. � Experience maintaining vegetation survey maps. � Completion of a GIS project involving: mapping of riparian & upland historic vegetation data for the future restoration of salmon in Bridge Creek. OR which involved: data base creation, project management, interpretation of historic survey notes, plotting of field notes within the geo-database, map creation & analysis. � GEOG CP200A: Geospatial Information and Technologies. � GEOG CP250A: GIS Data and Database Design. � GEOG CP300: GIS Project and Analysis. � GEOG CP350A: GIS Modeling and Analysis (Spatial Analysis). � GEOG CP400: GIS in Practice and Analysis. � GEOG CP450: Advanced GIS Analysis and Applications. Summary of Qualifications: � 4+ years of laboratory / field experience from Utah State University environmental laboratories. � 3 years of experience working with animal taxonomy and the use of dichotomous keys. � Over 5 years of data entry experience from NOAA, Emerald Recycling, and the Intermountain Herbarium. � Familiar with fisheries biology and management from NOAA (National Oceanic Atmosphere Administration). � 4 years of collecting and analyzing biological data from NOAA, GIS graduate cert program, & Utah State. � 2 volunteer internships at NOAA�s NW Fisheries Science Center in Seattle, WA. � Hands on experience working with salmon water temperature data. � Experience analyzing, summarizing, and collecting biological data. � 1.5 years of experience in land transect surveys from the Utah State�s Soil Biochemistry Lab. � General experience in population dynamics & management studies. � 20 years of camping & hiking experience. � 4 years working professionally with MS Access & Microsoft Excel from the NOAA, Emerald Recycling, and the Intermountain Herbarium. � Familiar with habitat / zoological surveys and management / collection of applicable data. � Experience with Microsoft Office 2003 and 2007 applications including Access, Excel, PowerPoint, Outlook, and Word. � Excellent verbal and written communication skills. � Ability to multi-task, detailed-oriented, independent, organized, creative, flexible, willing to work extended hours, excellent work ethic, and able to contribute new ideas. � Will work any given schedule. R (statistical analysis program) skills: � General knowledge and experience of the variable and command functions. � Fundamental experience of the graphical interfaces and functions of R. � General / experience in Experimental Design from NOAA. PROFESSIONAL EXPERIENCE National Oceanic & Atmospheric Administration, Seattle, WA Contractor / Internship, January 2008 � September 2008 � Supported whale identification image library located on the NOAA database and server. � Responsible for organizing and backlogging several researchers� original negatives. � Fundamental experience from NOAA in R (statistical analysis program) and experimental design. Emerald Recycling, Seattle, WA File Clerk, August 2007 � July 2009 � Managed and maintained Orca database records. � Responsible for entering manifest paper work into the Orca database. � Created and maintained Microsoft Excel reports for internal clients. � Managed daily administration of file waste acceptance forms. � Responsible for restructuring and scanning all 2006 waste acceptance forms to make the data easier to access on Emerald Recycling�s server. Court's Cleaning, Kirkland, WA Small Business Entrepreneur, April 2007 - Present � Served as sole proprietor and manager of Court�s Cleaning. � Administered all the advertising and billing for this business. � Handled cleaning and organizing clients� homes. National Oceanic & Atmospheric Administration, Seattle, WA Contractor/Volunteer, March 2007 - May 2007 � Responsible for updating water quality data from salmon stream data. � Chosen to do database management via Microsoft Access on salmon research files. � Personally, selected to format salmon data to make files compatible with Microsoft Access... � Working knowledge of data collection and data analysis of inland fish from NOAA Utah State University Labs (USU), Logan, UT Intermountain Herbarium Lab Technician, December 2003 � June 2006 � Administered daily updates to the Plant Identification Network database via Microsoft Access for the Bureau of Land Management. � Handled data collection for latitude and longitude (GIS) of Nevada and Utah botany specimens. � Responsible for sorting, organizing, and filing various plant specimens. � Personally selected by the curator to reclassify the Globe Mallow (Sphaeralcea) genus. � Responsible for incorporating reclassified Globe Mallow data into an interactive computer key. Lab Technician, September - November 2002 � Conducted plant surveys for invasive weeds. � Evaluated and analyzed arthropods under the microscope. � Uploaded arthropod data to Microsoft Excel. AFFLIATIONS / ADDITIONAL INTERESTS � Member of the Washington Urban & Regional Information Systems Association (WAURISA). � Professional interests include: GIS modeling, land cover studies, remote sensing, population modeling & analysis, and ecology. References available upon request. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35584 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35584 Maria A. Gonzalez 6125 S. Albany Ave. Chicago, IL. 60629 Phone: 773 699-6152 Fax: 773-261-5849 E-mail: senorinagarcia789@hotmail.com To whom it may concern: I am submitting my resume for your review. Please consider this letter and my resume as my formal application presenting my background, education and experience. I have been the Office Manager at General Truck Repair for 12 years. I am very attentive, detail oriented, professional, punctual and organized. I am well versed in conjunction with office guidelines. I have a pleasant and positive personality. I am proficient in Payroll, Accounts Receivable, Accounts Payable, Microsoft Office Programs and I type 50WPM. I have tremendous experience with multi-line phone systems and I am very good with high call volumes. I have great verbal and written communication skills; I also speak fluent English and Spanish. I am a quick learner, work well as a team player and I am accustom to working in a fast paced environment. I am also a Registered Notary Public of Illinois. Thank you so much for your time and consideration. Sincerely, Maria A. Gonzalez Maria A. Gonzalez 6125 S. Albany Ave. Chicago, IL. 60629 Phone: 773 699-6152 Fax: 773-261-5849 E-mail: senorinagarcia789@hotmail.com Objective To obtain a position where I can utilize my professional and organizational skills in a stable and professional environment. Summary of Skills I have been the Office Manager at General Truck Repair for 12 years. I am very attentive, detail oriented, professional and organized. I have a pleasant and positive personality. I am proficient in Payroll, Accounts Receivable, Accounts Payable, Microsoft Office Programs and I type 50WPM. I have great verbal and written communication skills, I also speak fluent English and Spanish. I am a quick learner, work well as a team player and I am accustom to working in a fast paced environment. I am also a Registered Notary Public of Illinois. Education 08/05- Wright College � Obtained G.E.D 05/08- St. Augustine College- Associate Degree in Business Management *Currently working on Bachelors Degree. Work Experience 05/94- Present- General Truck Repair- Office Manager Duties: Payroll, Accounting, Data Entry & Customer Service 02/90- 02/95- Bill�s Place Restaurant- Assistant Manager Duties: Customer Service, Cash Handling, Meeting w/ Restaurant Inspectors Volunteer Work St. Ines Church- Mentor for Substance Abuse Reference Willie Funches- Owner of General Truck Repair (773) 261-5846 Rene Garcia District Manager of AutoZone 773) 593-8400 Freiger Funches- Owner of Funches Trucking (708) 612-1500 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35583 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35583 Leticia Fuentes 3350 South Bell Street ∙ Chicago, IL 60608 ∙ 312-505-1059 lfuentes72@live.com CAREER PROFILE. Over 13 years of experience in the Risk Management field with a strong background in workers compensation and safety. Proven ability to handle complex losses involving large exposure and litigation files, situation analysis, and leadership. Negotiated with claimants, civilians, attorneys, third party administrators, higher levels of management and field staff on behalf of the City of Chicago. Dedicated and versatile team player that thrives in a collaborative environment. Strong desire to advance to the next level while exceeding the goals of the organization. KEY ACCOMPLISHMENTS � Managed a self-insured Workers� Compensation program for the City of Chicago�s Park District Division that consisted of 552 parks, 33 beaches, nine museums, two conservatories, 16 lagoons, 10 bird and wildlife gardens which employees 5,000-7,000 employees year-round. � Reduced Chicago Park District�s workers� compensation budget from 8 million to 5 million through aggressive implementation and management of the Early Return to Work Program, Post-Accident Drug Testing Program, and the Safety Program. � Founded and supervised Chicago Park District Fraud Unit which consisted of 5 dedicated City of Chicago police officers. � Implemented a system for reporting, investigating, analyzing, and documenting all incidents including near-miss accidents for workers compensation, general liability and vehicular accidents. CAREER EXPERIENCE 1999-2008 Chicago Park District, Chicago, IL Workers� Compensation Manager � Investigated, evaluated and managed all incoming workers� compensation claims from inception to closure. � Managed and maintained the workers� compensation process district-wide. � Facilitated settlements of all workers� compensation claims with the legal authority of up to $200,000. � Managed the TPA as well as Preferred Providers assigned to CPD�s benefits program. � Created, implemented and trained on the Workers� Compensation Policy and Procedures for the field staff. � Responsible for preparing Requisition for Proposals and interviewing candidates for business during the bid process. � Responsible for conducting safety training for new and seasonal hires. � Performed on-site safety inspections and recommended corrections. � Organized and conducted monthly meetings with upper management and field staff to discuss corrective actions and city-wide changes. � Maintained OSHA 300 logs for all Chicago Park District facilities. � Created, implemented and managed programs such as the Early Return to Work Program and the Post-Accident Drug Testing Policy. 1997-1999 Interim Personnel, Oak Brook, IL Risk Manager � Developed and provided or arranged for training programs relating to workers� compensation laws, benefits, policies, and loss control. � Consulted with the TPA claim adjusting administrator and the outsourced attorney to select legal counsel for litigated workers� compensation cases and evaluated legal counsel performance, utilization and effectiveness. � Conducted workers� compensation claims investigations and directed third party claims adjusting administrator workers� compensation claims investigation activities. � Determined actual time missed from work due to work-related injuries and illnesses and provided accurate information to meet OSHA record-keeping requirements. � Reviewed and approved all claim settlements proposed by the third party claims adjusting administrator. 1995-1997 Interim Personnel, Oak Brook, IL Workers� Compensation Assistant � Managed the entire claim cycle related to workers� compensation claims, benefits, and policies. � Responsible for inputting, retrieving, updating, and editing information from computer and paper files. 1993-1995 Interim Personnel, Oak Brook, IL Account Representative � Received, wrote, and processed all client orders with complete job descriptions and credit information. � Assigned appropriate pay rates for field employees and bill rates for clients within established guidelines. � Performed daily financial activities (sales adjustments, payroll, accounts receivable, accounts payable, collections) � Processed orders and responded to inquiries, complaints, or requests while maintaining strong customer relations for over 100 customers and 7000 employees. � Responsible for the placement of qualified temporary and temporary to permanent employees in manufacturing and professional level positions. � Responsible for maintaining good relations, staffing, scheduling, and meeting the staffing needs of multi-million dollar companies such as The Chicago Tribune, R.R. Donnelley, and Helene Curtis. EDUCATION 1991-1993 Roosevelt University, Studies in Clinical Psychology 1993-1994 Chicago School of Insurance, Certification in Claims Management COMPUTER SKILLS Microsoft Word, PowerPoint, Excel IBM AS400 Oracle http://www.geebo.com/atl.cgi?ct=7&md=2&id=35582 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35582 Richea Jackson-DeLoach 25 Flower Street Springfield, MA 01118 Phone: (413) 783- 3063 Cell: (413) 265-6333 Email: Data_9@yahoo.com Summary Individual with over 20 years general experience in planning, development, and Supervision of administrative program services in Child Welfare, Children�s Mental Health, Juvenile Justice at the level of Children�s Services, Consultant and Social Work Supervision / Program Director. Education Cambridge College Currently enrolled in the Psychology / Counseling Master�s Degree American International College Human Services B.S. in Criminal Justice 1983 Minor: Spanish Springfield Technical Community College Associate�s Degree in Law Enforcement Certified in Substance counseling education Certified Program Director Certified Program Supervisor Certified Social Worker Highlights Of Experience Problem solving organization development Knowledge / experience in Writing grants Excellent leadership skills as team developer Excellent communication skills, management Supervisor over 100 employees Expertise in negotiations and conflict resolution Expertise in setting up employment workshops Excellent computer skills, Knowledge and experience with Microsoft Excel Known loyalty, honesty, enthusiasm, and willingness to learn Highly organized, efficient, detail oriented Knowledge of Spanish Employment Experience Jan 2002 to Present Youth Are Us, Springfield, Ma - Consultant � Addiction Services Primary Focus: To provide a program for people who are committed to Substance abuse and Addiction treatment, education and prevention, including � Excellent counseling skills � Group dynamics / group counseling � Familiar with ethics and boundaries in substance abuse � Provide education in substance abuse counseling � Provide education in family treatment and substance abuse � Provide education in substance abuse advanced clinical methods � Provide the first five domains: case management, assessment, counseling, education, � Professional responsibly � Provide drug and alcohol counseling � Individual seeking MHC training skills � Knowledge of professional ethics includes the six requisite areas of child welfare � Professional accountability, financial counseling, emotional health, confidentiality � Certified youth director in best training Independent Contracting Agencies � Strengthening Families, Inc Ludlow, MA- Faith-based organization (Hamden � County Council of Churches, Hamden County House of Corrections- Ludlow Jail) � Department of Heath and Human Services, Springfield, MA � Department of Social Services-Parent Aid Program, Youth are Us, Springfield MA � Domestic Violence Program Task Force- Youth Are Us � Springfield, MA; Springfield Police Department 1994 to 2004 PIONEER VALLEY AREA HEATH AND EDUCATION CENTER DEPARTMENT OF PUBLIC HEATH, Springfield MA Program Director Oversaw city, state wide heath program being administered, implemented, analyzed and developed to ensure specialized services were in compliance with state and federal regulations in order to ensure ongoing funding. Supervised trained staff to oversee multicultural students. Improving health access and promote health education. Identify and develop new programs and funding sources for up to 100 at-risk youths. Target population: Child Welfare, Child Mental Health or Juvenile Justice. These programs are set up in school- based health centers, community organizations and local collages. Provided workshops and training. Collaborated with other agencies and community providers. Developed and made recommendations on development of policies and procedures and made recommendations to meet agency requirements. As program director I met all the requirements on an annual basis 100% rating throughout 10 years of employment at Pioneer Valley Health and Education center, Department of Health and Human Services. Evaluated staff on a yearly basis in accordance with agency procedure of employment status. Developed and made recommendations on development of policies and standards. Collected and analyzed programmatic data. Implement weekly and monthly meetings with staff. Provided weekly supervision and reports and correspondence on a monthly basis. Oversaw and maintained files with clients and or parents or guardians, as well as kept files on employees. Made referrals on case-by-case basis to social services agencies, community agency support, and health care facilities. Highlight of experience as a program director: I was a problem solver and organizational developer; goal oriented and guaranteed to meet dead lines. I�ve acquired knowledge and experience in writing grants. I have phenomenal leadership skills and team player with wonderful communication skills and management expertise in setting up employment workshops. Expertise in negotiation and conflict resolution. As a program director I brought in $350,000 in approved Health Education Enrichment Grants in 2003. On-site coordination of program operations and activities, facilitated development of appropriate materials for outreach, trainings, and educational interventions. Conducted intensive and extensive recruitment of staff. Provided facilities trainings, coordinated and monitored program�s evaluation, coordinated with community agencies and organizations. Oversaw planning development, and implementation of youth action plan. Managed area school- based educational enrichment programs. Provided health education career track, collaborated with area collages (Mount Holyoke, A.I.C, Springfield College, S.T.C.C) and high schools Springfield Central High School, New Leadership School, Springfield High School, Bridge Academy, North Star) and supported setting up students to attend these colleges in a health career of there choice. Provided technical support/ training to staff on going; oversaw staff in the site- based programs within the agency. REFERENCES James Dowd, Vice President Springfield Technical community Collage 1 Armory Square Springfield MA 01105 Henry Thomas, President & CEO The Springfield Urban League 756 State Street Springfield MA 01105 Alan Menkel, Director of Personal Springfield Public Schools 195 State Street Springfield MA 01105 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35581 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35581 Address 1 2140 Brooks Drive Apt. 320 Phone Number 301-518-6692 District Heights, MD 20747 E-mail Address Williamsforp@aol.com Patricia Williams Objective To Secure Position as Sr. Account Exe/Sr. Loan Officer Professional Experience 2/2003- 2/2008 HFC/HSBC District Heights, MD Job Title Sr. Account Executive My Job duties here include marketing my company�s contemporary financial and insurance products to new and existing customers. I also, assist the branch manager with loan documentation, disbursement of proceeds processing counter payments and audits. I have closed millions of dollars in business for this company since 2003. I have received numerous awards (Best Acct. Exe of the District, Best Account Exe. Of the month) for my success in closing loans, selling insurance on the loans that I closed and selling credit cards for the company. I receive a competitive salary, commission and bonuses in this position. I am also a notary for this company. Professional Experience 04/99 To 02/2003 Stone Street Capital Bethesda, Md Job Titl e To Executive Buyer/Inside Account Executive While here, my job was to contact lottery winners, by phone, surveying them in order to identify a financial need that they may have in selling their lottery annuity. This position involved a lot of travel. I also worked for this company as an inside account executive and my duties entailed setting appointments for lottery winners to meet with outside sales reps in order to enable my company to purchase part or all of a lottery winner�s annuity. I had to cold call lottery winners and sell them on the idea of selling their lottery annuity and investing the money to get a better return on their revenue. While here, I won many awards (cash, 32� high tech tv with DVD player, large denomination gift cards) for my excellence in closing the sale. I was paid top salary, commission and bonus in this position. Education 09/1978 To 06/1981 H.D. Woodson Sr. High School (High School Diploma) Washington, DC also, classes taken at the University of the District of Columbia and the American University both located in Washington, DC My classes at these universities, consisted of.English, Archeology, Music, Math, Sociology, Psychology and Political Science Extracurricular Activities My extra curricular activities include visiting museums, (Air and Space and Natural History) Astronomy, excursions to cities that have a ancient ruins and I also love learning more about the computer via my tutorial software Other Skills I am very proficient in cold calling, closing, setting appointments and building rapport with customers. I am also proficient in using Windows, Office Suite, Telemagic and the Internet. I am able to compactly operated fax machines and copying machines. I type 65 words per minute. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35580 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35580 Iza Soki 2201 Rockbrook dr Lewisville,Tx 75067 Home:469-583-7096 e-mail: yzasoki@yahoo.fr Objective A position in the customer service field. Education Lewisville High School Diploma Lewisville, Texas 2009 Qualifications Proficient in Microsoft Word, Excel, and PowerPoint. Maintained excellence for customer service completion. High level of energy and enthusiasm from the first client to the last. Exceptional telephone personality. Experience Two years customer service experience with Horeb Tax Services. Customer service in Burlington Coat Factory. Bilingual Fluent in French, English and lingala Employment History 2009 Burlington coat factory Grapevine mills, Grapevine, Tx 2007-2008 Horeb Tax Services Irving, TX http://www.geebo.com/atl.cgi?ct=7&md=2&id=35578 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35578 KURT C. MCMILLAN Phone: (323) 691-9247 E-mail: mpkguy@yahoo.com Objective: Seeking the opportunity to contribute to the success of Customer Service/Admin Support by utilizing a broad range of skills that guarantee customer satisfaction and company growth. Summary: Extensive Help Desk and Call Center experience. Outstanding oral and written communication skills. Accurate typing 75wpm. Comprehend and successfully follow instructions. Detail oriented. Professional attitude. Job Objective: CUSTOMER SERVICE CUSTOMER CARE REPRESENTATIVE/ADMIN SUPPORT Experience: Job Title: CUSTOMER SERVICE/ADMIN SUPPORT Employer: ALERT COMMUNICATIONS, SOUTH PASADENA, CA Length: 17 years Duties: Answer busy inbound telephone lines. Provide professional, knowledgeable, friendly service to all callers. Politely answer questions or solve problems. Accurately record and verify information. (Company Closed) Job Title: ORDER DESK/WIRE OPERATOR Employer: MERRILL LYNCH, LOS ANGELES, CA Length: 6 years Duties: Review, prioritize and transmit stock, bond and mutual fund orders via computer to various exchanges. Process completed transactions in a timely manner. Answer questions from brokers and clients. Maintain accurate records of all transactions. Outstanding Skills: CUSTOMER SERVICE, DATA ENTRY, ADMIN SUPPORT, COMPUTER, CALL CENTER Additional Comments: Admin Support: Successfully participated in project to consolidate Branch and Corporate operations. Trained & Supervised personnel. (When calling, please ask for Kurt or leave message) Asking $10-12/per hr. Thank you for reviewing my qualifications. http://www.geebo.com/atl.cgi?ct=7&md=2&id=35577 http://www.geebo.com/atl.cgi?ct=7&md=2&id=35577 BIENVENIDO C. LANDRITO 8508 Summerdale Rd. #21, San Diego, CA 92126 E-Mail: bclandrito@yahoo.com KNOWLEDGE AND ABILITIES: Extensive experience in storekeeping, warehousing and procurement of local and imported materials for a large corporation. Knowledge of modern cleaning methods maintenance principles and sanitation methods. Ability to multi-task, prioritize and work well under pressure. EMPLOYMENT: Sept.15, 2005 to Aug. 15, 2008 - Custodian (Substitute) Poway Unified School District � Performs a variety of cleaning and custodial maintenance duties in assigned school buildings and facilities like sweep, scrub, mop, clean and apply finish to floors of rooms, hallways, stairs, and fire escapes, vacuum carpeted areas. � Clean and dust walls, lockers, furniture and fixtures; clean chalkboards and whiteboards � Clean, wash, and scrub toilets and other plumbing fixtures; wash windows. Lock and unlock gates and doors � Perform related duties as assigned. April 3,2004 to July 9, 2007 - Maintenance � Walmart Store � Operate maintenance equipment such as vacuums, mops, small hand and power tools, buffer/scrubber machines, steam cleaners and other equipment as assigned. � Maintain store facilities and adjacent ground areas in clean, orderly and secure condition. � Perform related duties as assigned. 1980 to 1996 - Purchasing Officer � RFM Corporation (Philippines) � Procured different local and imported raw materials, equipment and machinery parts. � Received, evaluated, canvassed, and ordered requests for required supplies from different departments. � Monitor deliveries, inventory of stocks to ensure well-stocked inventory to meet future production requirement. 1968 to 1980 - Storekeeper/Warehouseman � RFM Corporation � Received delivery of raw materials. � Maintained stock-position of raw materials in coordination with Production Planning Head; prepared all required reports and maintained cleanliness of the warehouse at all times. EDUCATION: Far Eastern University, Manila Philippines (Major in Management) � 3rd Year College