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Manager - Client Services |
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Categories: General Management
We provide Procurement and Human Resource solutions, counsel, and support for both the business and our associates. We offer a supportive team environment focused on programs and processes that promote associate engagement enhance associate capability and drive profitable growth.
Position Summary
To manage the day-to-day operations and service provision to clients to ensure quality service delivery and client satisfaction (100%). As a key member of the management team, your role will involve managing the total client relationship to achieve customer and companys performance goals. Success in this role calls for excellent communication skills (verbal and written) and a specialized knowledge of the staffing industry.
Key Accountabilities:
Total ownership of the client account
Client Relationship Management
Vendor Relationship Management
Vendor Audits & Quarterly Business Reviews
Vendor Scorecard Review
Customer Service
Issues Management
Compliance Management
Change management
Tenure Management
Identify up-selling opportunities
Hiring assistance
Staff Management assistance
Skills & Competencies:
Proven ability to effectively identify organizations needs, and to design and facilitate results-oriented solutions to improve and support business goals.
Demonstrated ability to develop strong consultative relationships with senior leaders within an organization.
Excellent interpersonal and communication skills including the ability to collaborate cross-functionally, build and manage relationships with key stakeholders, influence management and leadership and ability to transfer knowledge to build capabilities in HR partners and others.
Demonstrated strong work ethic, a bias for action and extra-ordinary dedication to results.
Broad business knowledge and experience working across multiple business functions and at the enterprise level.
Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives. Experience achieving results through people and functions without formal authority
Bilingualism (French and English)a MUST
Requirements:
Qualifications:
5+ years experience at the manager level / coordination role
Experience hiring, mentoring and coaching employees
Bachelors degree or equivalent education and experience
MUST BE BILINGUAL, FRENCH & ENGLISH
Assets:
Advanced knowledge of the staffing industry, previous management experience in a managed services provider (MSP) organization.
NumberOfPositions: 1
Minimum Education: 4-Year College Degree
Career Focus 1: Human Resources
Career Focus 2: Management
Salary: |
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| General Location: |
New Hampshire |
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| Specific Location: |
Montreal |
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| Zip Code: |
N/A |
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| Job Title: |
Manager - Client Services |
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| Job Function: |
Human Resources |
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| Company: |
HCMWorks, Inc. |
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