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Fraud Operations Lead - Banking |
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| Details: |
The role Customer Operations Customer Security team is monitoring, identifying, analyzing, measuring and controlling potential operational losses. The department encompasses Customer Security, Bank Card Transaction and Deposit Account Monitoring, Investigations and Enforcement, Projects and Development and Card Analysis.
All of these functions work together performing reviews, assessments and investigations aimed at identifying, measuring and mitigating the risks to the bank raised by new products, new or changed activities, existing processes and systems while protecting the brand and customer information.
The Fraud Operations Lead is responsible for overseeing that the team complies with the risk policies for the Bank and adhering to the standards for operational risk identification, measurement, monitoring and reporting. This is accomplished through collaboration and partnership with the key business stakeholders, to ensure risk awareness and improving best practices.
Key responsibilities include leading teams responsible for early detection of fraudulent activity, implementation of tools to enhance the monitoring and detection of fraudulent activity, accurately verifying customer identity, pursue recoveries and to reduce risk and minimize losses to the bank.
* Be a key contributor in raising operational risk awareness throughout the organization
* Ensure the team is on top of emerging issues, regulatory and legal requirements and emerging fraud schemes
* Act as liaison with other departments on bank card and deposit risk issues and policies
* Champion new development opportunities related to the latest industry initiatives, tools and products related to fraud detection/prevention systems to limit the bank's exposure to external fraud
* Provide comprehensive reporting of department activity, including losses and recoveries
* Maintain performance standards and adherence to policies and procedures to improve processes and limit exposure to regulatory and external audit scrutiny
* Assist in developing risk strategy and vision
* Closely monitor losses and potential losses to identify areas for tightened controls and adjustments to rules
* Provide insight into the costs associated with earlier and better mitigation actions
* Responsible for the appropriate staffing of the department as well as handling employee
related issues, performance reviews and staff development
* Participate in the development of yearly budget and managing the department budget to stay within forecasted numbers
* Establish a personal development program and consistently work to improve personal leadership behaviours as outlined by the bank
Qualifications:
* An Undergraduate degree from an accredited University, specialization in finance, accounting, law enforcement, legal or economics
* Demonstrated record of accomplishments in mitigating fraud and losses
* Proven experience in the Bank Card and Deposit fraud industry
* Minimum of 7-10 years experience in a financial services environment
* Minimum 10 years in a management position with direct responsibility for day to day management of a team
Specialized Language and Technical Skills:
* Strong knowledge of fraud and risk management practices, principles and theory
* Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations in a rapidly changing environment
* Excellent problem diagnosis, analytical, organizational and communication skills
* Ability to balance several conflicting demands to achieve optimum services performance with minimum disruption to business operations
* Familiar with various fraud detection and prevention systems
ING DIRECT offers one of the best benefits plans around, providing medical and dental health coverage; flexible spending accounts; 401K retirement plans and fitness programs.
ING DIRECT exists to help you save your money.
We do business online, over the phone and by mail. Without the overhead and high operational costs of other banks, we can pass those savings onto Customers.
As proof, we have Electric Orange, an easy-to-use paperless checking account that also pays a great interest rate. The Orange Savings Account lets you save with no fees, no minimums and a great rate. The Orange Mortgage has low closing costs, a simple, no-hassle application, and great rates that can save you thousands on your mortgage. And we've added ShareBuilder, an online brokerage designed to make investing easy and affordable for everyone.
Our unique approach to banking is backed by ING (NYSE:ING), a global financial institution of Dutch origin offering banking, insurance and asset management. ING DIRECT is a member of the FDIC (Federal Deposit Insurance Corporation) which insures bank deposits up to $250,000 per depositor. ING DIRECT is headquartered in Wilmington, Delaware with innovative ING DIRECT Cafes in multiple locations across the U.S. where you can experience what Orange is all about!
This is the way banking should be. Simple, easy, ING DIRECT. Save your money.
To apply for this position, please go to:
posttrak.arbita.net |
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| General Location: |
Delaware |
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| Specific Location: |
Wilmington, DE |
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| Zip Code: |
19801 |
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| Job Title: |
Fraud Operations Lead - Banking |
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| Job Function: |
Banking |
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| Company: |
ING DIRECT |
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