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Exp. Collection Director/Manager |
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| Details: |
Beverly Fisher
2424 W. Estes, Apt. 3A (773) 262-2718
Chicago, Illinois 60645 beverly.fisher@rcn.com
PROFILE: Dedicated and highly organized Senior Manager with over 20 years of proven leadership experience in the medical collection industry
Successfully directed production and support services including training and managing a staff of over 80 employees in FDCPA, HIPAA and all collection practices
Improved efficiency in all areas of operations with an expertise in recovery of self-pay, third party reimbursement, personal injury/work comp cases and insurance appeal cases
Identified complex client issues, developed client relationships and designed action plans to meet client expectations
Created and implemented effective HR recruitment strategies, employee relations, bonus initiatives, employee terminations
EXPERIENCE: LAW OFFICE OF RAYMOND CLUTTS Schaumburg, IL
Managing Director (December 2008-April 2009)
Worked with executive management to assist in the daily operations of recovery of personal injury and work comp cases, averaging over $75K per account
Increased revenue $50K a month by developing all new standard operating procedures for collectors to follow
Increased the performance of collection personnel by streamlining the internal collection software allowing collectors to cover more accounts
Managed a staff of eight paralegals developing a cohesive team
Designed and created computer reports for client analysis
Trained management in auditing procedures to ensure all accounts were being resolved in a timely manner
REVENUE PRODUCTION MANAGEMENT Des Plaines, IL /Lombard, IL
1992-2008 (Division of Law Offices of Grabowski & Clutts)
Director of Production (2006-October 2008)
Oversaw daily operations of medical collections, automated collection call center, medical entitlements, insurance claims, support services, and reception
Supervised over 85 employees and 2 offsite managers consistently achieving adequate staffing levels of all levels of operations in response to the growing needs of the company
Handled all HR matters including on-boarding and off-boarding of employees
Streamlined the hiring process resulting in a reduction in time-to-fill, and cost-per-hire
Improved the performance metrics of the collection personnel by analyzing daily productivity to track goals and individual performance
Ensured the integrity of all debt collection related processes and created new processes that were responsive to the requirements of each client, acting as an extension of each clients business office
Audited accounts to determine all efforts were made to recover debt
Led weekly meetings for managers, supervisors and team leaders
Organized collaborative team building exercises with employees on all levels, setting expectations for success
Exceeded revenue goals for the first 90 days by $100,000
Motivated and coached employees to use practical strategies to achieve quotas
Beverly Fisher ( page 2-continued )
Director of Support Services (1997-2006)
Supported company owners with key business issues, including legal concerns and hiring
Designed and analyzed business intelligence reports for several departments and clients
Wrote SOPs for functions related to various in-house collection procedure, legal issues and bankruptcies
Trained managers to run reports
Supervised an administrative staff of 15
Audited collectors work to meet goals for productivity and quality and ensured that
state and federal guidelines were followed
Successfully managed vendor relations and negotiated contracts saving the company 35%
Built a vendor network to control costs and ensure quality
Enhanced medical collections by creating a weekly report to track and pursue claims
Reduced utility costs by discovering overcharges and renegotiating contracts
Devised a system to track hearings and appeals for public aid cases
Improved managements ability to access strategic data
Trained all new hires in FDCPA laws and HIPAA
Worked very close and trained medical outsource company in India and monitored and audited their progress on accounts
LAW OFFICES OF GRABOWSKI & CLUTTS Evanston, IL
Collections Manager (1992-1997)
Managed bad debt and self-pay medical accounts, supervising a team of 25 collectors.
Ensured daily performance goals were met
Oversaw the design, development, and maintenance of employee policy manuals, job descriptions, performance evaluations, and personnel records
Interviewed, hired and trained staff in negotiation techniques, collection strategy, legal issues, and listening skills
Audited accounts to determine what should be pursued and what should be set for lawsuits
Promoted to Director based on performance
RELATED
EXPERIENCE: Held managerial positions in collections for medical and retail accounts since 1976. Trained staff at hospitals. Designed training materials and new collection software. Interacted with clients on a regular basis. Developed understanding of Medicaid eligibility and Medicare accounts.
EDUCATION: Seminars in Communication Skills, College of DuPage
Professional training in Management, Collection Strategy, Skip Tracing, and Staff Development by American Collection Association and the Illinois Collection Association
Diploma, Sullivan High School (Chicago, IL)
COMPUTER
SKILLS: Microsoft Word
Microsoft Excel
Microsoft Outlook
Collection management software to run reports
Predictive dialer technology
Meditech system
Cubs system
Collection Partner Software
Advantx Software
References Available upon Request
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| General Location: |
Chicago |
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| Specific Location: |
Chicago or Suburbs |
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| Zip Code: |
60645 |
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