|
Business Development Director/VP |
|
|
|
|
|
| Details: |
SALES EXECUTIVE
Vice President of Business Development ~ Vice President of Sales ~ Director of Customer Service
Seasoned sales professional with a wealth of expertise in business development, customer service, facility operations, team building and training and development. Forward looking initiative-taker and catalyst for sustained growth, quality and profitability accomplished in catapulting revenues and boosting sales. Adept in learning and teaching new concepts, easily adapting to change and managing multiple concurrent tasks. Innovative, entrepreneurial and high-energy leader with solid interpersonal and negotiation skills, coupled with the ability to solve tough problems via effective relationship building.
Areas of Expertise
• Business Development • Training and Development • Sales Planning
• Sales Forecasting • Operations Management • Account Management
• Team Building • Sales Management • Proposals and Presentations
• Customer Service • Product Development • Enterprise Sales
— PROFESSIONAL EXPERIENCE —
SWEAKY MEDIA, LLC, Redmond, Washington 2009 – Present
High profile, independent media game developer.
Vice President of Business Development
Provide leadership to drive strategic relationships, contract negotiations, business modeling and financial analysis to grow revenue and shareholder value. Coordinate across account management team, marketing, product groups, Legal and finance to direct business programs, capital investments and special programs with key video game publishers and developers. Work with senior leadership across North America, Japan, Europe and Asia to craft business strategy and policies.
Selected Achievements:
• Captured $3 million in iPhone game development opportunity.
• Acquired $240,000 under contract in Q3 with “A” level entertainer Ice-T by leveraging relationship building skills.
• Originated negotiations with key clients such as Harley Davidson, UFL, National Firefighters Association and NCAA.
GLOBALSCHOLAR.COM, INC., Bellevue, Washington 2008 – Present
Education services provider offering leading edge solutions to all levels of the education community.
Director of Private Label Services and Technology – Business Development
Direct customer care centers, training and development and technology for the private label platform group. Establish parameters for outsourcing strategy. Implement utilization of CRM, associated processes and required technical skills. Engage “C” level contacts to develop new business opportunities.
Corporate Customer Care Service Manager – Operations
Ensured consistent application of customer and supplier service programs by managing customer care centers. Spearheaded development of 24/7 Customer Care Centers in US and India. Manage on a global scale to transcend cultural differences. Inspired team members to achieve continuous improvement in service, sales and training.
Selected Achievements:
• Generated $1 million pipeline for sales and delivery in private label platform business.
• Created a lead generation and client base beyond 10,000 leads.
• Cultivated strategic partnerships with the 7th and 20th largest US-based training companies.
• Forged relationship with the largest supplemental education provider with 700 locations in 20 countries.
• Expedited resolution of customer issues with increased outbound customer engagement.
JUSTIN SMITH • justin2009smith@gmail.com • PAGE TWO
TALYST, INC., Bellevue, Washington 2007 – 2008
Pharmacy solutions provider specializing in software and equipment to monitor drug inventories.
Corporate Training Manager – Operations
Orchestrated customer service initiative by leveraging resources to develop training and development department. Established and promoted the training department as a profit center capable of driving results.
Selected Achievements:
• Generated $444,000 in income through the optimization of productivity and efficiency in training operations.
• Founded a learning culture within the organization.
• Expedited resolution of customer issues through reduced site chat and telephone times along with increased outbound customer engagement.
FEDERAL WAY PUBLIC SCHOOLS, Federal Way, Washington 2005 – 2007
Site Manager/High School Principal
Reenergized school through process development, restructuring management, strategic planning and financial advisory services. Reduced disciplinary rates, increased achievement scores, and regenerated team and structure by exhibiting superior leadership skills. Achieved cost savings of over $87,000 by cutting facility and staffing expenditures.
ISSAQUAH SCHOOL DISTRICT, Sammamish, Washington 2004 – 2005
Site Manager/High School Principal
Reorganized school, staff and curriculum through effective change management. Facilitated transition and integration of infrastructure and systems. Balanced budget from $37,000 deficit through cost savings including the reduction in force of 26 employees and the alignment of financial reporting with State practices and district policy.
ABERDEEN SCHOOL DISTRICT, Aberdeen, Washington 2001 – 2004
Site Manager/High School Principal
Returned school to normal operations within 81 hours of arson fire set to the main building. Motivated students, staff and community by building trust and engagement. Oversaw $15 million reinvestment in savings in the first year after recovery. Facilitated the creation of a $52 million facility by engineering the passing of a $27 million bond levy.
Additional accomplishments took place in the following roles:
Site Manager/High School Principal from 1995 to 2001 with Lincoln County School District. Drove curriculum enhancements and was recognized by PC magazine as 31st of top 100 schools nationwide for use of technology.
Various roles from Football Coach/Teacher to Principal from 1989 to 1995 with Helena School District. Rewarded with $25,000 in grants for updated curriculum and technology integration.
Additional roles within various organizations included Buyer/Sales Representative, Coach, Teacher, Education Administration, Independent Business Owner, Facility Manager. Details on request.
— EDUCATION —
Doctor of Education (All But Dissertation)
Montana State University, Bozeman, Montana
Master of Arts – Administration
Montana State University, Bozeman, Montana
Bachelor of Arts – Social Sciences
Carroll College, Helena, Montana
|
|
| General Location: |
Seattle |
|
| Specific Location: |
Bellevue |
|
| Zip Code: |
98004 |
|
|
|
